2007
DOI: 10.1002/int.20206
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Intelligent e-government services with personalized recommendation techniques

Abstract: Information overload is becoming one of the problems that hinder the effectiveness of e-government services. Intelligent e-government services with personalized recommendation techniques can provide a solution for this problem. Existing recommendation approaches have not entirely considered the influences of attributes of various online services and may result in no guarantee of recommendation accuracy. This study proposes a new approach to handle recommendation issues of one-and-only items in e-government ser… Show more

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Cited by 93 publications
(90 citation statements)
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“…Recommendations based on fuzzy relations are used to reflect the graded or uncertain information in the G2B techniques (Ghazanfar & Prügel-Bennett, 2014;Guo & Lu, 2007).…”
Section: State Of the Literaturementioning
confidence: 99%
“…Recommendations based on fuzzy relations are used to reflect the graded or uncertain information in the G2B techniques (Ghazanfar & Prügel-Bennett, 2014;Guo & Lu, 2007).…”
Section: State Of the Literaturementioning
confidence: 99%
“…The most-used techniques in recommender systems are based on collaborative filtering technologies according to Guo et al (2007) and Sarwar et al (2001). They include collaborative filtering algorithms that are memory-based (i.e., user-based) and model-based (i.e., item-based).…”
Section: Motivationmentioning
confidence: 99%
“…These types of recommender systems are suitable for the one-and-only item, according to Guo et al (2007), where the recommendation target is a unique item/event. Examples of one-and-only items include the sale of a house, trade exhibitions, elections, voting, and community building efforts, among others, where recommendations make no use of past actions since these events occurred only once.…”
Section: Fig 1 Egovernment Frameworkmentioning
confidence: 99%
“…It can be further divided into user-based and item- Figure 1. Two examples of telecom service package based CF approaches [8]. User-based CF first finds a set of nearest neighbors of a target user by computing correlations or similarities between users.…”
Section: Related Workmentioning
confidence: 99%
“…A semantic match with the domain ontology is used to find similar users. A semantic product relevance model is integrated into the traditional item-based CF recommender system in [8] to recommend the one-and-only items, such as trade exhibitions. In [4], they integrate fuzzy sets based semantic similarity and traditional item-based CF methods to improve recommendation accuracy.…”
Section: Related Workmentioning
confidence: 99%