E-GOVERNMENT SEBAGAI LAYANAN KOMUNIKASI PEMERINTAH KOTA SURABAYA (Studi Kematangan e-government Sebagai Layanan Komunikasi Government to Government, Government to Citizen, Government to Business)

Abstract

Fenomena pergeseran media komunikasi kearah IoT (Internet of Things) sebagai salah satu model komunikasi saat ini harus disikapi positif oleh pemerintah daerah untuk bisa berinovasi untuk meningkatkan performance organisation management and public service improvement. e-government adalah sebuah bentuk media komunikasi, dimana media didefinisikan sebagai “The Extension of Man” (media itu perluasan manusia). Dengan menggunakan metode deskriptif analisis dan studi literature dengan focus penelitian pada Dinas Komunikasi dan Informatika Kota Surabaya selaku pemegang amanat untuk mengelola informasi dan dokumentasi teknologi informasi di lingkungan pemerintahan Kota Surabaya sesuai dengan keputusan Walikota Surabaya Nomor: 188.45/24/436.1.2/2015. menghasilkan tingkat kematangan e-government di Kota Surabaya telah memenuhi pemeringkatan pada level 4. Sehingga sudut pandang ilmu komunikasi mengatakan, tingkat kematangan layanan e-governemen sebagai media komunikasi government to government, government to citizen, government to business. dimana media adalah “The Extension of Man”, Dengan tujuan kemudahan dalam melakukan komunikasi maka layanan e-government diharapkan dapat menjadi media komunikasi untuk mempercepat pertukaran informasi, menyediakan sarana layanan dan kegiatan transaksi dengan warga masyarakat (G2C), kepada pelaku bisnis (G2B), dan tentunya dengan pihak pemerintah sendiri (G2G)The phenomenon of communication media shift towards IoT (Internet of Things) as one of the current communication model must be responded positively by local government to be able to innovate to improve organizatin management and public service improvement performance. e-government is a form of communication media, in which the media is defined as "The Extension of Man" (the medium is human extension). By using descriptive method of analysis and literature study with focus of research at Surabaya City Communications and Informatics Office as the holder of the mandate to manage information and documentation of information technology in Surabaya city government in accordance with the decision of Mayor of Surabaya Number 188.45 / 24 / 436.1.2 / 2015. resulted in the maturity level of e-government in the city of Surabaya has fulfilled the ranking at level 4. So the perspective of communication science said, the maturity level of e-governemen service as a medium of communication between government to government, government to citizen, government to business. where the media is "The Extension of Man", With the purpose of ease of communication, e-government services are expected to become a medium of communication to accelerate the exchange of information, provide facilities and activities of transactions with citizens (G2C), to the business (G2B) , and certainly with the government itself (G2G)

Analisis Kegunaan Website Kementerian Agama Provinsi DIY dan Provinsi Riau

“…Dalam layanan berbasis e-government, sosialisasi merupakan langkah awal yang harus ditempuh pemerintah dalam pengembangan teknologi informasi dan komunikasi (Nugroho, 2017).Implementasi e-government memiliki keterikatan dengan Good Governance yang menginginkan reformasi birokrasi dan kinerja pemerintahan yang lebih baik (Jauhari et al, 2015).Dalam ukuran dimensi PEGI (Pengukuran Elektronik Government Indonesia), kesiapan dan kemampuan pemerintah sangat dibutuhkan dalam pengelolaan informasi dan teknologi (Noveriyanto et al, 2018). Faktor-faktor yang mempengaruhi keberhasilan kebijakan implementasi e-government adalah perencanaan yang matang, kemampuan dan keterampilan, serta kepercayaan dan keyakinan dengan keberhasilan implementasi kebijakan (Siddique, 2016).Pada dasarnya, kesiapan dan peranan dari tiap-tiap stakeholders memiliki pengaruh yang kuat terhadap keberhasilan dari realisasi e-government (Putri & Darmawan, 2018).Suatu negara dapat dikatakan maju apabila struktur politik yang dimilikinya memiliki sistem yang transparan, akuntabilitas, tidak adanya penyakit birokrasi yang korupsi di pemerintahan, serta ekektif dan efesien dalam memberikan pelayanan informasi kepada masyarakatnya (Hassan & Lee, 2015).…”

Human Resources Management Through ASN Management Information System (SIMAS) in Malang City

“…According to the Word Bank, E-government is defined as "government-owned or operated systems of information and communications technologies (ICTs) that transform relations with citizens, the private sector and/or other government agencies so as to promote citizen empowerment, improve service delivery, strengthen accountability, increase transparency, or improve government efficiency (The Word Bank, 2002) (Noveriyanto, Nisa, Bahtiar, Sahri, & Irwansyah, 2018). Meanwhile, in terms of the benefits of e-government, namely "More open and transparent, reinforcing democratic participation; More service oriented, providing personalized and inclusive services to each citizen; More productive, delivering maximum value for taxpayers' money" (Kubicek, H., 2011) (Kurnia, Rauta, & Siswanto, 2018).…”

“…Although in some cases egovernment aims to improve the internal performance of the government, in the end it boils down to providing better, cheaper, or faster services to the public (Indrajit et al, 2009). The use of egovernment in local government can improve the performance of local government performance, both in matters/communication relations internally and externally (Ayu Sinta Dewi, L., 2013) (Noveriyanto et al, 2018). E-government itself is the main element in realizing government bureaucratic reform.…”

Implementing E-Government Using Web 2.0 at Ministry Of Education And Culture

“…government can improve productivity, provide more significant opportunities for citizens to participate in activities and decisions made by a democratic government, and build trust between government and citizens [4]. The World Bank in 2002 defines e-government as a government-operated information system and communication technology (ICT) that changed relations with citizens, the private sector and/or other government institutions to promote citizens' empowerment, improve service delivery, strengthen accountability, increase transparency, or increase government efficiency [5]. Egovernment can increase productivity, provide more significant opportunities for citizens to participate in activities and decisions made by a democratic government, and build trust between government and citizens [6].…”