Dominance of agility in tourism value chains: evidence from India

Abstract

PurposeTourism supply chains (SCs) are recently gaining importance and there is a dire need for empirical testing and theory development in allied areas. The current investigation aims to explore the importance of management learning, relationship development, shared vision, inter-firm integration and technology perception as essential management capabilities required for the development of dynamic capability of tourism SC agility. Furthermore, the study explores the agile influence on competitive advantage. Design/methodology/approachThe study collected perceptual responses from 233 active participants and respondents in the tourism sector. The collected data were analyzed for the validity of the proposed relationships through partial least squares. FindingsFindings suggest relationship development, shared vision, inter-firm integration and technology perception as significant enablers. Furthermore, tourism SC agility was found to enhance competitive advantage. Originality/valueThe study further advances theory development and empirical testing through extending the concept of agility to tourism SCs and examining its enablers. Furthermore, the study developed measured for the utilized enablers of tourism SC agility through appropriate development in tourism contexts.

Hotels in contexts of uncertainty: Measuring organisational resilience

“…Research on how companies deal with critical situations was also analysed in order to identify key organisational attributes to cope with changes. In this regard, studies on organisational agility (e.g., Mandal, Korasiga, & Das, 2017 ; Sharifi & Zhang, 1999 ) and proactive crisis management (e.g., Ritchie, 2004 ; Ritchie, Bentley, Koruth, & Wang, 2011 ; Ritchie & Jiang, 2019 ) are of relevant interest. As a result, the present research proposes an ad-hoc model of predictors of hotel resilience, consisting of two factors, i.e.…”

Information technology competency and knowledge management in the hospitality industry service supply chain

“…Understanding technological materials, the process of knowledge transfer as part of KM, actual collaboration in value chains, as well as their efficiency can facilitate a better understanding of IT artifacts, actual use of KM systems, and emerging outcomes from the interaction in the social context of organizations. In the tourism literature, researchers have demonstrated how IT knowledge as essential management capabilities is required for generating dynamic SC and competitive advantage (Mandal et al 2017). Adding to the knowledge of tourism SSC, our findings demonstrate that IT competency plays a vital role in coordination and collaboration, fostering the relationships with hotel suppliers, and making decision-making fast and efficient.…”

Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

“…Such adoptions and implementation would help SC firms in effective coordination with one another. Such coordination is the key to develop enhanced responsiveness to customer's service requests (Mandal et al, 2016; Mandal et al, 2017).…”

“…Hence, the study suggests managers to focus on intra‐firm collaboration to develop risk management strategies and business contingency plans. Furthermore, such collaboration among firms is a pre‐requisite for development of SC capabilities (Cao & Zhang, 2011; Mandal et al, 2017). With active participation from other tourism entities, focal firms can have better information for effective business contingency planning.…”

“…While tourism SC research has gained little momentum (Azmi et al, 2017; Babu et al, 2018; Ghaderi, Hatamifar, & Khalilzadeh, 2018; Lee & Fernando, 2015; Mandal, Korasiga, & Das, 2017; Mandal, Roy, & Raju, 2016; Mandal & Saravanan, 2019; Richards & Font, 2019; Roy, Amar, & Mandal, 2016); little empirical research exists to understand the enablers of sustainable tourism SC performance (STSCP). While extant literature focused on understanding the enablers of tourism SC agility (TSCA) (Mandal et al, 2016) and tourism SC resilience (TRES) (Roy et al, 2016), their inter‐relationship and importance in ensuring sustainability of tourism SC performance are not clearly understood yet, thereby underpinning the first research gap .…”