Role of tourism <scp>IT</scp> adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

Мандал, Сантану; Dubey, Ritesh Kumar

doi:10.1002/jtr.2381

Cited by 26 publications

(33 citation statements)

References 60 publications

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“…Liu et al (2018) found shared values and organizational learning as key enablers of competitive advantage, when deployed through dynamic capabilities. While Mandal et al (2016) and Roy et al (2016) were the foremost to conceptualize TAGL and TREL using DCV, Mandal and Dubey (2020) further found the significant role of tourism IT adoption and risk management orientation as prominent enablers for TAGL and TREL. Their study (Mandal and Dubey, 2020) further suggested that TAGL and TREL can result in sustainable performance, when deployed appropriately.…”

Section: Implications For Theorymentioning

confidence: 96%

“…While Mandal et al (2016) and Roy et al (2016) were the foremost to conceptualize TAGL and TREL using DCV, Mandal and Dubey (2020) further found the significant role of tourism IT adoption and risk management orientation as prominent enablers for TAGL and TREL. Their study (Mandal and Dubey, 2020) further suggested that TAGL and TREL can result in sustainable performance, when deployed appropriately. Hence TAGL and TREL are useful dynamic capabilities in tourism supply chains.…”

Section: Implications For Theorymentioning

confidence: 96%

“…Hence the current investigation extends further the usage of dynamic capability view in service supply chains especially in tourism, from an intra-organizational systems perspective. While service sectors like tourism requires more dynamic capabilities to adapt to changing scenarios, research regarding DCV in tourism has been rare (Surmeier, 2020;Mandal and Dubey, 2020;Liu et al, 2018;Mandal et al, 2016;Roy et al, 2016). Surmeier (2020) explored the role of sustainability standards in the development of dynamic capabilities, and suggested that an integrated effort in required.…”

Section: Implications For Theorymentioning

confidence: 99%

“…While studies have been increasingly paying conceptual and empirical attention to tourism supply chains (Zhang and Song, 2018;Huang, 2018;Ghaderi et al, 2018;Lin and Wei, 2018;Babu et al, 2018;Jena and Jog, 2017;Pongsathornwiwat et al, 2017;Azmi et al, 2017;Chen et al, 2017;Akhter, 2017;Mandal et al, 2016;Roy et al, 2016;Guo and He, 2012;Zhang et al, 2009) for determining capabilities to improve overall performance (Mandal et al, 2016;Roy et al, 2016), little attention has been given to explore the development of SC capabilities in tourism with few exceptions (Mandal et al, 2016;Roy et al, 2016). More recently, while studies have explored sustainability issues also in the tourism supply chain (Mandal and Dubey, 2020;Tseng et al, 2018), there is a greater need to ensure sustainability in tourism supply chains through suitable dynamic capabilities of tourism SC agility (TAGL) and tourism SC resilience (TREL). TAGL ensures that tourism SCs can understand and react swiftly to customer requirements, satisfying them suitably (Mandal et al, 2016;Feizabadi et al, 2019;Vaishnavi et al, 2019).…”

Section: Introductionmentioning

confidence: 99%

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Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Мандал

Dubey

2021

BIJ

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PurposeThis study explored the role of inter-organizational systems (IOS) appropriation in the form of five key IOS usage-based capabilities, namely, IOS use for communication, intelligence, integration, collaboration and coordination in the development of tourism SC agility and resilience. Furthermore, the inter-relationship among these IOS usage-based capabilities were explored.Design/methodology/approachThe study collected perceptual measures from hotel managers and tour managers having sufficient experience in the tourism sector. With 209 completed responses, the data were analyzed using partial least squares.FindingsThe study found IOS use of communication and intelligence as prominent enablers of IOS use for integration, collaboration and coordination. Furthermore, IOS use for integration, collaboration and coordination was found to have a prominent influence in the development of tourism SC agility and resilience. However, the influence of IOS use for communication on collaboration was not supported. Also, the impact of IOS use for collaboration in tourism resilience development was not supported.Originality/valueThe study is the foremost to explore the role of IOS appropriation in the development of dynamic capabilities like agility and resilience in tourism. Furthermore, the study also contributed to extant literature on IOS appropriation through suggesting two additional factors, namely, IOS use for collaboration and coordination to the existing IOS usage-based capabilities.

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Section: Implications For Theorymentioning

confidence: 96%

Section: Implications For Theorymentioning

confidence: 96%

Section: Implications For Theorymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Мандал

Dubey

2021

BIJ

Self Cite

View full text Add to dashboard Cite

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“…To ensure sustainability, supply chains need to be resilient [15][16][17]. Sustainability has become a primary focus of supply chains, and resilience is necessary to achieve sustainability targets [18].…”

Section: Introductionmentioning

confidence: 99%

Deploying Resilience Enablers to Mitigate Risks in Sustainable Fashion Supply Chains

Hsu¹

2021

Sustainability

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The complex structure of supply chains makes them vulnerable to risk, so enhancing their resilience is an important goal. In particular, fashion supply chain research has identified two important issues that need to be addressed: sustainability and risk. However, investigation of these issues is relatively sparse and has primarily been independent with little combinatory research. Therefore, it is crucial to develop a risk mitigation method that can maximize the resilience of sustainable supply chains for fashion companies. The objective of this study is to develop an integrated quality function deployment approach and to mitigate supply chain risk by deploying resilience capabilities and resilience-enhancing features, thus ultimately providing the fashion industry with a useful approach for the development of resilient, sustainable supply chains. Using a fashion company as an example, the practicability of the proposed approach is verified. To strengthen resilience and thus mitigate key risks, it is found that the most urgent tasks are to reallocate the company’s resources, to carry out the real-time monitoring of risk on the spot, to share the risk responsibility, and to establish an incentive system. When these features are strengthened, agility and adaptability can be improved, and finally, the risks of supplier delays, natural disasters, political instability, and problematic supplier materials with the greatest impact can be alleviated. This study provides a new strategy for the fashion industry for the implementation of resilient, sustainable supply chains to mitigate risks.

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Agility, innovation, environmental management and competitiveness in the hotel industry

López‐Gamero

Molina‐Azorín

Pereira‐Moliner

et al. 2022

Corp Soc Responsibility Env

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The hotel industry is characterized by operating in a global, dynamic and uncertain environment where stakeholders' concerns on sustainable development are growing.However, there is limited research on whether hotels have flexibility and capacity for change, to develop environmental practices that meet stakeholder demands and improve their competitiveness. Through the dynamic capabilities theory, the resource-based view and the stakeholder theory, this paper develops a model that considers agility and innovation as antecedents of environmental management and competitive advantages as consequences. A Partial Least Squares analysis is carried out based on data from Spanish hotels. The results indicate that agility and innovation influence environmental management positively; agility influences innovation positively; and agility influences environmental management indirectly through innovation. Moreover, environmental management positively influences cost and differentiation competitive advantages. This study contributes to the literature by examining the role of two important dynamic capabilities and their impact on environmental management and showing how the interaction and mediation between these capabilities favors competitive advantages.

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Role of tourism IT adoption and risk management orientation on tourism agility and resilience: Impact on sustainable tourism supply chain performance

Cited by 26 publications

References 60 publications

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Effect of inter-organizational systems appropriation in agility and resilience development: an empirical investigation

Deploying Resilience Enablers to Mitigate Risks in Sustainable Fashion Supply Chains

Agility, innovation, environmental management and competitiveness in the hotel industry

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