Information technology competency and knowledge management in the hospitality industry service supply chain

Jalilvand, Mohammad Reza; Pool, Javad Khazaei; Khodadadi, Masood; Sharifi, Mehdi

doi:10.1108/tr-04-2018-0054

Cited by 28 publications

(22 citation statements)

References 50 publications

(54 reference statements)

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“…The digital revolution has had a direct influence on both travel and tourism industry (Pencarelli,2019) and contributed to the industry's supply chain (Jalilvand et al, 2019). Moreover, Big Data will continue to enhance digital technologies in tourism and hospitality (Mariani, 2020).…”

Section: Practical Implicationsmentioning

confidence: 99%

The nexus between information and consumer confusion: information provider vs information recipient

Dharmasena

Jayathilaka

2020

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Purpose The purpose of this study is aimed at analysing the contributors of consumer confusion from the perspective of both information providers and recipients. Design/methodology/approach Using Sri Lanka as a case study, this study demonstrates views of consumer confusion in terms of information and its contributors in light of the framework adopted by Lu and Gursoy (2015). Findings The results ascertain that too much, too similar and too ambiguous information from information providers’ perspective have a significant impact on consumer confusion in the context of the inbound tourist industry in Sri Lanka. Most importantly, it is evident that the information recipients’ knowledge and behaviour attributes, namely, internet experience, learning orientation, tolerance for ambiguity, price consciousness and requirement for cognition have no significant impact on consumer confusion. Furthermore, the quality and quantity of information provided are crucial for the minimisation or avoidance of consumer confusion. Practical implications The practical implications drawn from this study could influence all stakeholders of the inbound online tourism trade including managers, advertising executives and marketing experts in providing good quality information to promote tourism. Originality/value The contribution of this research is related to the analysis from a theoretical and an empirical perspective of both the information providers’ and decision-making of recipients.

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Section: Practical Implicationsmentioning

confidence: 99%

The nexus between information and consumer confusion: information provider vs information recipient

Dharmasena

Jayathilaka

2020

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“…Tourism scholars and managers have acknowledged that how market information affects firm innovation (Jalilvand, Pool, Khodadadi, and Sharifi, 2019;Köseoglu, Morvillo, Altin, and Martino, 2019;Ozseker, 2019). Tourism firms update market information to support innovation and create competitive advantage (Nieves, Quintana, & Osorio, 2014).…”

Section: Introductionmentioning

confidence: 99%

Market knowledge impacts on product and process innovation: evidence from travel agencies

Chen

Altınay

Chen

et al. 2021

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Purpose The purpose of this paper is to examine the relationship between the attributes of market knowledge (depth/breadth) and particular types of (process/product) innovation. The mediating mechanism of ambidextrous (exploratory/exploitative) capabilities is also investigated. Design/methodology/approach Data from 153 travel agencies from two phases of data collection in Taiwan were analyzed using the structural equation modeling method. Findings Market knowledge depth directly and positively impacts product and process innovation. Market knowledge breadth indirectly and positively impacts product and process innovation. Ambidextrous capabilities affect process and product innovation and mediate the effect of market knowledge breadth on the two innovations. Research limitations/implications This study provides different theoretical views, such as dynamic capability and organizational learning, to supplement the explanation of knowledge-based theory in the relationship between market knowledge and innovation. Practical implications This study encourages firms to accumulate market knowledge depth and breadth and facilitate ambidextrous capabilities for innovation. Originality/value Seldom has research explored the relationships between the attributes of market knowledge and types of innovation simultaneously to extend the input-process-output context. This study has done so and forwards the possibility that ambidextrous capability is critical mechanism.

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“…In career clusters, the introduction of information technology will lead to the development of different professional competencies like network planning and construction management, information support Studies have shown how the introduction of information technology competency have contributed to the service supply chain practices in the hospital industry (Jalilvand et al, 2019) and performance of a firm (Ndungu et al, 2017;Pett et al, 2010;Wei & Wei, 2017). In the educational area, some researchers evaluated students' competence of information technology (IT) and recommended curricular changes (Avdeeva et al, 2017;Ni & Chen, 2016;Nwosu et al, 2018).…”

Section: Professional Competence Of Information Technologymentioning

confidence: 99%

The Evaluation of Competency-Based Diagnosis System and Curriculum Improvement of Information Management

Agrawal

Hou

Cheng

2021

International Journal of Information and Communication Technology Education

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Teaching evaluation is an important issue in the learning process in higher education. In addition to the teaching evaluation on campus, feedback from alumni is also very important to instruction improvement. Undergraduates and graduates in universities are the main labor force in Taiwan; therefore, many higher education institutions pay attention to the feedback of competency. However, the written questionnaire has limitations and lacks sufficient evidence to improve curriculum planning and instruction activities. In the present study, a systematic survey in the ‘University Career and Competency Assessment Network' was applied to analyze the results. Data were collected from 1,080 participants. The results can be summarized as follows: (1) ‘Learn-Practice Fit' was positive to the ‘Satisfaction' at workplaces. (2) ‘Responsibility and discipline' were significantly positive concerning ‘Communication and Expression,' ‘Interpersonal Interaction', and ‘Teamwork.' (3) ‘Service' and ‘Information technology writing' need to be improved in the training of Information Management students.

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Information technology competency and knowledge management in the hospitality industry service supply chain

Cited by 28 publications

References 50 publications

The nexus between information and consumer confusion: information provider vs information recipient

The nexus between information and consumer confusion: information provider vs information recipient

Market knowledge impacts on product and process innovation: evidence from travel agencies

The Evaluation of Competency-Based Diagnosis System and Curriculum Improvement of Information Management

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