The tourism industry faces multiple changes (economic crises, climate change, technology innovation…). Because of this vulnerability, as evidenced by the COVID-19 pandemic, the study of hotel resilience is a key issue for the survival and competitiveness of organisations and destinations. Therefore, this paper proposes a holistic model to measure organisational resilience. To that end, it aims to analyse the determinants of organisational resilience, i.e. predictors of resilience (strategy and change), and to assess how they contribute to hotel resilience and performance. Firstly, the hotel context in the Canary Islands is examined to identify the level of impact, frequency and predictability of each type of change. Secondly, scales development and validation were conducted. Finally, the proposed model is validated. Findings confirm that the strategy and change dimensions have a considerable effect on hotel resilience, which positively influences hotel performance. Discussion provides hotel managers with guidelines to improve organisational resilience and performance.
PurposeThe purpose of this paper is to provide a conceptual model of behavior in the franchise network from the perspective of quality management.Design/methodology/approachBased on the review of the literature, the development of a theoretical scale for measuring quality in franchise systems in the short term (i.e. transactional quality) and in the long term (i.e. relationship quality) is proposed.FindingsTwo dimensions of transactional quality are identified from the franchisee perspective: contents and assistance. The dimensions of transactional quality from the franchisor's point of view refer to two aspects: formality and identify. The relationship quality identifies variables such as trust between cooperation partners, mutual commitment, and relationalism.Research limitations/implicationsThe proposed model is a theoretical model; an additional step is to validate empirically the dimensions of the model.Practical implicationsThe main practical implication is that the contract does not completely reflect the actual conduct of franchisor‐franchisee relationships. It is necessary to harmonize the transactional or contractual perspective with the relationship view.Originality/valueThe franchise system has assumed great importance as a pattern for the expansion of services and, just like any other organization, needs to preserve the quality of the business concept to achieve overall success. On that basis, this paper aims to contribute to quality management in franchise networks and proposes a dual model for measuring quality: transactional and relational quality.
RESUMEN El nuevo modelo formativo de enseñanza universitaria promueve dotar a los estudiantes de las competencias adecuadas. La competencia de comunicación oral es una de las más importantes para la empleabilidad de los titulados universitarios. Hay varios criterios para evaluar esta competencia, por lo que es importante unificarlos. Por tanto, es crucial desarrollar rúbricas validadas. Las rúbricas permiten valorar la calidad de las contribuciones de los estudiantes, así como orientarlos en su desempeño al especificar los factores que serán evaluados. Para alcanzar el objetivo principal de este trabajo se describe el proceso de elaboración de una rúbrica y se analiza su validez y fiabilidad mediante su implementación. Para ello se lleva a cabo una experiencia en la asignatura “organización industrial y administración de empresas” de la titulación de ingeniería industrial. Como consecuencia, los resultados revelan que la rúbrica diseñada es una herramienta válida y fiable para evaluar la competencia de comunicación oral.
Sexual cyberbullying is becoming a serious problem in today's society. In the workplace, this issue is more complex because of the power imbalance between potential perpetrators and victims. Preventing sexual cyberbullying in organizations is very important for a safety and respectful workplace. Occupational Safety and Health (OSH) standards establish certain policies to be considered to create an organizational culture based on zero tolerance to sexual cyberbullying. The research aims to broaden knowledge about personality and sexual cyberbullying. Therefore, this paper proposes a crucial tool to explore potential sexual cyberbullying behaviour. This study analysed how personality traits, particularly those related to the Dark Triad (psychopathy, Machiavellianism and narcissism), might influence this behaviour. Participants (N ¼ 374) were Spanish young adults, using the convenience sampling to recruit them. The methodology focused on the use of structural equation modelling and ensemble classification tree. First, we tested the proposed hypotheses with structural equation method based on covariance using the Lavaan R-package. Second, for the ensemble of classification trees, we applied the package randomForest and Adabag (bagging and boosting) in R. Results proposed high levels of psychopathy and Machiavellianism are more likely to be related to sexual cyberbullying behaviours. Organizations could use the tool proposed in this research to develop internal policies and procedures for detection and deterrence of potential cyberbullying behaviours. By raising awareness about cyberbullying behaviour including its conceptualisation and measurement in training courses, organizations might build an organizational culture based on a respectful workplace without sexual cyberbullying behaviours.
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