Does the Quality of Service Affect the Participation of Cooperative Members?

Abstract

This study aims to determine the effect of service quality on member's participation of student cooperative of Universitas Negeri Padang. Service Quality is measured by Reliability, Responsiveness, Assurance, Empathy and Physical Evidence. This research is a descriptive research using SEM (Structural Equation Modeling) analysis, the population is active members of student cooperative of Universitas Negeri Padang. Data were collected using questionnaires. The results of the research indicate that there is no influence between each dimension of Service Quality to participation of cooperative members, so to increase the participation of cooperative members, cooperative management can do other things that are not related to the quality of service.

Pelatihan Penulisan Karya Ilmiah untuk Peningkatan Profesionalisme Guru

“…Namum berdasarkan kajian literatur dinyatakan bahwa kemampuan guru yang berkaitan dengan mempublikasi karya ilmiah yang sampai sekarang masih digolongan dalam kategori rendah dan ini juga menjadi kendala utama pada saat mengajukan naik pangkat [12], [13], [14]. Terlihat didata tahun 2015, delapan ratus ribu lebih guru bisa gagal naik pangkat, penyebabnya adalah guru tidak mampu menciptakan karya ilmiah dari hasil suatu penelitian.…”