“…In recent years, the changes taking place, referred to by researchers as the digital transformation, are revolutionising both individual organisations and entire industries, changing the economic environment of organisations. Organisations consistently focus on innovative strategies, look for new ways to develop business processes, thus creating their uniqueness (Anagnoste, 2018a;Fischer et al, 2019;Thomas, 2020;Siderska, 2020). For this, they focus on flexible workflows, 88 automated decision management, and evolving software architecture (Onar and Ustundag, 2018;Fischer et al, 2019;Ranerup and Henriksen, 2019).…”