PurposeThe study proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.Design/methodology/approachThe research methodology is a combination of a questionnaire survey and interviewing in Czech companies, which develop the process approach. The proposed competence models can be utilized during business process management (BPM) implementation while appointing process owners, analysts and industrial engineers and their further development.FindingsThis paper emphasizes the role of human factor and presents research results concerning most important BPM roles and their competencies.Research limitations/implicationsThere is lack of research (a research gap) in the field of BPM roles, what they do and what they should do.Practical implicationsA system of competence models is thus a tool for human resource management and should increase the success rate of BPM projects. Another possible utilization is in higher education in business administration.Social implicationsAnother possible utilization is in higher education in business administration.Originality/valueIt proposes competence models for the roles of process owners, process analysts and industrial engineers based on qualitative research.
Process approach is a part of many organizations´ management systems. Process oriented organizations focus on value added processes, their management, performance measurement, improvement and automation. However, in many higher education institutions is not process management implemented and its teaching does not always correspond with business needs and practice. This paper deals with the latter side of process management in higher education -course of process management held at Faculty of management and economics of Tomas Bata University in Zlín. The main purpose of the paper is to present the results of the research among Czech universities and their approach to BPM education and a case study of process management course and its improvement at Faculty of Management and Economics at Tomas Bata University in Zlín.To improve the course, the very aspects of process management such as customer focus or performance measurement were applied. The performed action research is then described in form of the case study.
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