Critical Success Factors for e-Government Projects: The case of Botswana

Mokone, Christopher B.; Eyitayo, Oduronke T.; Masizana-Katongo, Audrey

doi:10.5171/2018.335906

Cited by 5 publications

(4 citation statements)

References 5 publications

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“…Similar to Moon (2002) ’s five eGovernment interaction levels, Holzer and Kim (2006) constructed a model to measure eGovernment efficiency consisting of five categories: privacy and security; usability; content; services; and citizen and social engagement. In the context of eGovernment studies, many researchers have explored eGovernment based on these efficiency measures, for example, usability ( Gao and Lee, 2017 ); privacy and security ( Janita and Miranda, 2018 ); content ( Mokone et al, 2018 ); services ( Tan et al, 2013 ); and citizen participation ( Lee and Porumbescu, 2019 ). In the present study, eGovernment efficiency is considered a non-human environment situation.…”

Section: Literature Reviewmentioning

confidence: 99%

The Effects of eGovernment Efficiency on Subjective Wellbeing

Fan¹,

Epadile²,

Qureshi

2022

Front. Psychol.

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Undoubtedly, the internet has become the most convenient and efficient communication and service delivery channel adopted by most government agencies, referred to as eGovernment. This study explores how eGovernment efficiency influences users’ subjective wellbeing (SWB), using trust as a covert stimulus with the capacity to alter individuals’ overt behavior (utilization). Covert and overt stimuli act as significant factors influencing the relationship between citizens and the online environment, moderated by socio-demographic characteristics. Using situation–organism–behavior–consequence theory, we propose a research model consisting of online environment eGovernment efficiency (the situation) influencing trust development (the organism), which in turn influences utilization (the behavior), generating an impact on an individuals’ SWB (the consequence). We followed the structural equation modeling (SEM) approach to analyze the data survey N = 300, using Amos statistical techniques. Results reveal that the correlation between eGovernment efficiency and trust is positive and strong, trust and utilization is positive and moderate, and the correlation between utilization and SWB is positive and very strong. Stepwise regression analysis reveals that the control variables affect the relationship between eGovernment efficiency and trust. In the regression model: the highest education level explained 36% of the variance (model 1); adding age increased the variance explained to 39% (in model 2), and adding internet use frequency increased the variance explained to 41% (model 3). This study develops theoretical concepts of eGovernment use and how it affects citizens by indicating the psychological and behavioral situations as antecedents and mediators influencing SWB. It also provides practical suggestions for improving systems to correlate users’ feelings and behavior patterns to motivate trusting behavior, positively impacting users’ SWB to benefit citizens effectively.

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Section: Literature Reviewmentioning

confidence: 99%

The Effects of eGovernment Efficiency on Subjective Wellbeing

Fan¹,

Epadile²,

Qureshi

2022

Front. Psychol.

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“…This move towards automation was initiated through the 2012 e-government initiative/drive. According to Mokone, Eyitayo and Masizana-Katongo (2018), by 2010, Botswana finished the egovernment strategy for the period of 2011 to 2016. This strategy was developed with the aim of improving service delivery in the public sector by enhancing the quality, efficiency and convenience to services through an online platform.…”

Section: Botswana's E-government Drivementioning

confidence: 99%

“…The Botswana government envisaged to work as one enterprise through the integrated online system called 1Gov (Botswana Government, 2011). According to Mokone et al (2018), in order to provide high-quality services to the citizens, a seamless integration of information, technologies and structures was required. "The goal for the e-government was that once the strategy is fully implemented, clients would access government services through computers and mobile phones, through libraries and Kitsong Centres (community centres) in nearby villages, via a central call centre or a conveniently placed kiosk, in-person at a Government Service Centre, or directly through a ministry office" (Mokone et al 2018:3).…”

Section: Botswana's E-government Drivementioning

confidence: 99%

Records management for open government at Ministry of Local Government and Rural Development Botswana

Motlhasedi¹

2022

J. South Afr. Soc. Archiv.

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The purpose of this paper is to help records and information management professionals of organisations for both the public and private sector to understand the role good records keeping brings to the attainment of open government. This paper complements open government through the application of a records management perspective to an analysis of the records management practices. Conversely, the study adopted a mixed methods approach to collect data from the Ministry of Local Government and Rural Development (MLGRD) that consisted of purposively sampled respondents. The target population consisted of 54 respondents. Forty-five questionnaires were distributed, with 33 successfully completed and returned to the researcher. Similarly, nine Heads of Departments (HoDs) were scheduled for interviews and only five interviews successfully continued as planned, and the study included appropriate documents for analysis. The study’s findings showed that there is a lack of good records management overall at the MLGRD, which emanated from unskilled records management staff. Similarly, the study identified MLGRD staff manning the records management division to being incapable of managing digital records. Furthermore, the findings revealed that there is no proper infrastructure to manage digital records and that there is no records management policy to be used to guide on good records keeping practices. Based on the findings, the study, among others, it is recommended that the records management staff of the MLGRD should be upskilled to have records management competencies, especially in digital records keeping, and that the MLGRD should acquire ICT infrastructure to support good digital records keeping practices.

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“…Overall, e-Government requires the use of Information and Communication Technology (ICT) by the government in the provision of public services(B. Mokone et al 2018).…”

Section: E-governmentmentioning

confidence: 99%

Design of E-Public Service in Realizing Agile Government Based on Information Technology: Case Study in Indonesia

2021

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E-Public services based on information technology have been improved during the industrial revolution 4.0. Implementing E-Public Service leads to transforming public services in government from the old designs to the new designs that can assist in realizing agile government models. The agile government model is a model of government that creates a culture of agile and intelligent bureaucracy. This model focuses on the requirements of speed and ease in government processes, including public services. This study aims to explain the design of e-Public Service in realizing the Agile Government model. This study uses a qualitative descriptive approach assisted by NVivo 12 software in processing data. This study shows that the design of public Service in realizing an agile government model based on information technology is creating responsive public services, facilitating and accelerating the process of public services, and improving the quality of effective and efficient public services.

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Critical Success Factors for e-Government Projects: The case of Botswana

Cited by 5 publications

References 5 publications

The Effects of eGovernment Efficiency on Subjective Wellbeing

The Effects of eGovernment Efficiency on Subjective Wellbeing

Records management for open government at Ministry of Local Government and Rural Development Botswana

Design of E-Public Service in Realizing Agile Government Based on Information Technology: Case Study in Indonesia

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