Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility

Lowry, Paul Benjamin; Wilson, David W.

doi:10.1016/j.jsis.2016.05.002

Cited by 102 publications

(62 citation statements)

References 109 publications

(153 reference statements)

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“…. The results of the present research are in line with the findings of Mikalef & Pateli (2017),Lowry and Wilson (2016) andChakavarti et al (2013). Based on the results of the third research hypothesis, the relationship between the perception of internal information technology services and information technology agility is 0.47 units, and the path that connects these two variables is positive and significant (at 5% error level is significant) ( the t value is higher than 1.96, the researcher's hypothesis with 95% confidence indicating the relationship of the perception of internal information technology services and the information technology agility is confirmed.…”

supporting

confidence: 93%

Establishing Agile Organizations Through Information Technology and the Impact of Internal Information Technology Services Perceptions on the Quality of Information Technology Services (In Small and Medium Industries of the Alborz Province)

Yazdanjooei¹,

Shakib²,

Khamseh³

2020

jcr

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The present research has been conducted aiming to establish agile organizations through information technology and the impact of internal information technology services perceptions on the quality of information technology services (in small and medium industries of the Alborz province). This research is a descriptive and field study, and regarding its goal, it is practical; the statistical population includes a part of small and medium industries located in the Alborz province. The data has been collected through the Industrial Towns Company of Alborz province, and includes all managers and experts of small and medium industries of Alborz province. The sampling method in this research is randomly available, and the questionnaire has been randomly and selectively distributed among the individuals of the population. In this research, the desired population has been considered as known (about 1,200 people). Therefore, Morgan table has been used to calculate the sample size. According to the table the statistical size is 291 people. The data collection method is as field, and the measurement tool is the questionnaire. The validity has been confirmed at an acceptable limit by the content and face validity method, and the reliability of measurement tool (questionnaire) has been confirmed by Cronbach's alpha (0.959). In order to analyze the data, at first the acceptability of theoretical model through LISREL software has been addressed, and then data analysis has been specified by the aid of path coefficient. The results show that the model is usable for the statistical population and the model fitness is acceptable. The results of data analysis show that there is a positive relationship between the perception of internal information technology services and the quality of information technology services. There is a positive relationship between the quality of information technology services and information technology agility. There is a positive relationship between the perception of internal information technology services and the agility of information technology services. There is a positive relationship between information technology agility and the agility of the organization

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supporting

confidence: 93%

Establishing Agile Organizations Through Information Technology and the Impact of Internal Information Technology Services Perceptions on the Quality of Information Technology Services (In Small and Medium Industries of the Alborz Province)

Yazdanjooei¹,

Shakib²,

Khamseh³

2020

jcr

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“…IT investments can create business value with other enterprise resources and improve firm performance (Peng et al 2016;Turel et al 2017). While firms persistently seek effective managing IT strategies to better leverage IT investment (Lowry and Wilson 2016). The firm with a higher investment in IT and historical investment against occasional failures in their IT portfolio, and undergoes the virtuous cycle to become better at managing IT (Mithas et al 2012).…”

Section: Investment Managementmentioning

confidence: 99%

“…Thus, it requires managing IT to realize its superior potential. The practice of managing IT, e.g., the managerial efforts related to planning, organizing, controlling, and directing the use of IT within an organization (Boynton and Zmud 1987;Van Der Zee and De Jong 1999;Wang et al 2015) has received a considerable attention among information system (IS) scholars, and executives (Lowry and Wilson 2016;Mithas et al 2012;Tallon et al 2000;Xu et al 2016).…”

Section: Introductionmentioning

confidence: 99%

Mediating role of managing information technology and its impact on firm performance

Ilmudeen

Bao

2018

IMDS

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Purpose -Managing IT with firm performance has always been a debatable topic in literature and practice. Prior studies examining the above relationship have reported mixed results and have yet ignored the eminent managing IT practices. The purpose of this paper is to empirically investigate the relevance of Val-IT 2.0 practice in managing IT investment, and its mediating role in the firm performance context. Design/methodology/approach -This paper developed on two themes of literature. First managing IT as a firm's IT capability in order to generate value from IT investment. Second IT as a firm's resource under resource-based view offers firm's competence that deploys potentials in achieving firm performance. The structural equation modeling with PLS techniques used for analyzing data collected from 176 organization's IT, and business executives in China. Findings -The results of this study show empirical evidence that Val-IT's components (value governance, portfolio management, and investment management) are significantly linked to the management of IT, and it found to be a significant mediator between Val-IT components and firm performance.Research implications -This research contributes to the literature and practice by way of highlighting the value generation through managing IT on firm performance.Originality -This study is fully based on Val-IT 2.0 with the firm performance where the managing IT mediate this relationship in a country-specific study in China. This study adds to the Chinese information system literature which suffers the lack of empirical studies in the context of management of IT research.

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“…Existen empresas donde el cliente debe acudir a las instalaciones para recibir el servicio (restaurantes, hospitales, bancos, oficinas de correos, entre otras), y servicios con base in situ, donde el prestador del servicio es el que se mueve para brindar el mismo, por ejemplo, la reparación de efectos electrodomésticos. Para brindar servicios de calidad se utilizan diferentes técnicas y procedimientos en correspondencia con las características del mismo, fundamentalmente de ayuda a la toma de decisiones entre las que se destacan: simulación, programación lineal, análisis clúster, técnicas multicriteriales entre otras [2,8,12].…”

Section: Introductionunclassified

Aplicación del método Scoring para la clasificación integral de clientes

Ríos

Sánchez

González

2019

Ingeniare. Rev. chil. ing.

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RESUMENExisten entidades que brindan servicios in situ, donde el intercambio de valor ocurre en las instalaciones del cliente, involucrando para ello un número mayor de recursos. En el trabajo se presentan dos entidades, una oferta sistemas de seguridad "llave en mano", ejecutando los trabajos de proyección, suministros, instalación y puesta en marcha, adiestramiento al cliente y el posterior servicio de mantenimiento de los sistemas, la otra distribuye helados a diferentes puntos de venta. En ambas entidades los clientes son clasificados considerando solamente un criterio (tecnología instalada y distancia). Ambas entidades han presentado problemas con los indicadores de desempeño, siendo necesario el rediseño de sus sistemas de planificación. El primer paso que se propone para la conformación del plan es realizar la clasificación integral de los clientes teniendo en cuenta un conjunto de criterios. Se muestra cómo obtener dicha clasificación utilizando un enfoque multicriterial específicamente el método Scoring, el cual permitió de forma rápida y eficiente determinar la clasificación integral de los clientes en las entidades objeto de estudio. Entre los resultados económicos se pueden mencionar: un ahorro en 11 760 litros de petróleo anuales, lo que redunda en un ahorro de $ 5 576, 64 USD para una entidad de servicio llave en mano, mientras que para la entidad distribuidora de helado aumenta el ingreso en $ 35 347, la utilidad en $ 40 588,45 y el costo disminuye en $ 5 470 para un mes de aplicación del procedimiento.Palabras clave: Clasificación, multicriterio, suma ponderada, sistemas de seguridad, clúster. ABSTRACTThere are entities that provide on-site services, where the exchange of value occurs in the client's facilities, involving a greater number of resources. In the work, two entities are presented, an offer "turnkey" security system, executing projection, supplies, installation and commissioning, training the client and the subsequent maintenance service of the systems, the other distributes ice cream to different points of sale. In both entities the clients are classified considering only one criterion (installed technology and distance). Both entities have presented problems with the performance indicators, being necessary the redesign of their planning systems. The first step that is proposed for the conformation of the plan is to carry out the integral classification of the clients taking into account a set of criteria.

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Creating agile organizations through IT: The influence of internal IT service perceptions on IT service quality and IT agility

Cited by 102 publications

References 109 publications

Establishing Agile Organizations Through Information Technology and the Impact of Internal Information Technology Services Perceptions on the Quality of Information Technology Services (In Small and Medium Industries of the Alborz Province)

Establishing Agile Organizations Through Information Technology and the Impact of Internal Information Technology Services Perceptions on the Quality of Information Technology Services (In Small and Medium Industries of the Alborz Province)

Mediating role of managing information technology and its impact on firm performance

Aplicación del método Scoring para la clasificación integral de clientes

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