Creating a world where anyone can belong anywhere: Consumer equality in the sharing economy

Lee, Kyungwon; Hakstian, Anne-Marie; Williams, Jerome D.

doi:10.1016/j.jbusres.2021.03.036

Cited by 20 publications

(16 citation statements)

References 40 publications

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“…For example, research suggests that consumers favor White hosts on Airbnb, which affects the earning opportunities of hosts from racial minorities (Edelman & Luca, 2014;Nødtvedt et al, 2020). That is, in line with common definitions of discrimination, consumers seem to prefer the listings of certain hosts because of their racial background (Dovidio et al, 2010;Lee et al, 2021). Here, we test this hypothesis using data on actual Airbnb listings.…”

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confidence: 84%

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Racial Disparities in the Sharing Economy: Evidence from More Than 100,000 Airbnb Hosts across 14 Countries

Jaeger¹,

Sleegers²

2023

Journal of the Association for Consumer Research

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confidence: 84%

“…To reduce the prevalence of discrimination in the sharing economy, more fundamental changes to the design of the platforms may be needed (Lee et al, 2021). Parallels can be draw to changes in hiring procedures to mitigate discrimination.…”

Section: Practical Implicationsmentioning

confidence: 99%

Racial Disparities in the Sharing Economy: Evidence from More Than 100,000 Airbnb Hosts across 14 Countries

Jaeger¹,

Sleegers²

2023

Journal of the Association for Consumer Research

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“…Linked to this research stream are the regulation of platforms and the welfare implications for society. While discussions on topics, such as taxation, welfare, privacy, and competition policy are intensively debated in the public arena, research on such matters-although present [193], [194], [195], [196], [197], [198], [199], [200]-still needs to be fully developed.…”

Section: A Enlarge the Scope Of The Analysismentioning

confidence: 99%

A Bibliometric Review of the Business Platforming Literature: Theoretical Cornerstones and Research Trends

Domenico

Schiele

2024

IEEE Trans. Eng. Manage.

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Scholarly interest in business platforms has risen consistently in the past 10 years. As a pervasive topic in the business literature, business platforms are addressed not only in the management field but also in domains, such as economics, strategy, marketing, engineering, and information technology. We provide a review of the literature on business platforms using a bibliometric methodology. In doing so, we extend the scope of research by including the closely related topic of business ecosystems. Bibliometric techniques allow consideration of a broad selection of papers with a consequent reduction in bias. We start with a selection of 1914 publications from 2009 to 2022. First, we identify the theoretical cornerstones employing cocitation analysis. This technique allows us to determine the fundamental literature, including documents that date back to previous decades. Then, we employ bibliographic coupling to determine the most recent research trends, limiting the span to the 2018-2022 period. Finally, we propose a research agenda based on the identified gaps in current research trends.

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“…Os comportamentos discriminatórios são direcionados a indivíduos com determinado marcador como determinados grupos étnico-raciais, pessoas com deficiência, mulheres, LGBTI+ etc. Os consumidores expostos à vulnerabilidade resultante de tais marcadores tendem a sofrer uma diminuição da capacidade de antecipar, lidar, resistir a recuperar-se de riscos ou desequilíbrios nas interações do mercado (K. Lee, Hakstian, & Williams, 2021).…”

Section: Referencial Teóricounclassified

Do explícito ao sutil: existe discriminação percebida pelo consumidor LGBTI+ no Brasil?

Cardoso

Rocha

2022

Cad. EBAPE.BR

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Resumo Este artigo propõe analisar a discriminação percebida pelo consumidor LGBTI+ no Brasil e os resultados emocionais do processo discriminatório. Para isso, investiga-se o tema recorrendo a métrica perceived customer discrimination, de Klinner e Walsh (2013), que aborda a relação entre os diferentes tipos de discriminação - explícita, no nível do serviço e sutil - e os resultados emocionais de frustração e desamparo. Trata-se de um estudo quantitativo, de levantamento on-line, com amostragem de 210 participantes, a maioria residente na região Sul do país. Os dados foram analisados via modelagem de equações estruturais e indicam que a discriminação sutil é a mais observada, enquanto a discriminação explícita e sutil são preditoras da frustração e do desamparo. Por sua vez, o construto com maior intensidade de discriminação percebida está contemplado na dimensão de discriminação no ato do atendimento, com atitudes de desprezo por eu me identificar como LGBTI+. Em termos teóricos, o texto elucida a interseção entre a diversidade sexual e a discriminação no consumo. Em termos sociais, fornece evidências que podem ser usadas como subsídios para o desenvolvimento de ações e campanhas voltadas à prevenção e ao combate à violência e à discriminação às pessoas LGBTI+. Do ponto de vista gerencial, encoraja os profissionais de marketing a perceber a importância e as experiências desses consumidores, bem como pode auxiliar na gestão de inclusão, igualdade e diversidade.

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Creating a world where anyone can belong anywhere: Consumer equality in the sharing economy

Cited by 20 publications

References 40 publications

Racial Disparities in the Sharing Economy: Evidence from More Than 100,000 Airbnb Hosts across 14 Countries

Racial Disparities in the Sharing Economy: Evidence from More Than 100,000 Airbnb Hosts across 14 Countries

A Bibliometric Review of the Business Platforming Literature: Theoretical Cornerstones and Research Trends

Do explícito ao sutil: existe discriminação percebida pelo consumidor LGBTI+ no Brasil?

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