Collaboration and conflict between agencies and clients

Verčič, Dejan; Tench, Ralph; Verčić, Ana Tkalac

doi:10.1016/j.pubrev.2017.11.001

Cited by 17 publications

(8 citation statements)

References 21 publications

(21 reference statements)

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“…They assert successful relationships between client and architects is often based on social relations and accessibility of information. In contrast, (Verčič, Tench, & Tkalac Verčič, 2017) in broader terms relating to agencies and public relations departments found that clients were more concerned about the agency's understanding of their business, performance and frequency of errors. This was surprisingly near polar opposite of the participating agencies' understanding, and clients were least concerned about interpersonal relations.…”

Section: The Impact Of Communication On Collaborative Projects and Comentioning

confidence: 88%

Communication and trust: rethinking the way construction industry professionals and software vendors utilise computer communication mediums

Oliver

2019

Vis. in Eng.

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Contemporary communication mediums in isolation have reached a technological plateau, proximal communication is no longer limited by spatial or technological constraints. However, integration of communication mediums and their application in pedagogy do not appear to receive the attention they deserve outwith marketing and social psychology research. This is to the determinant of AEC industries where the forefront of proximal communication extends to video conferencing and high latency sharing of open standard models. Underutilisation is not just a missed opportunity; it is the source of many cascading conflicts, trust issues and delivery failures in in AEC projects. Although effective communication will not resolve all problems, those associated with its absence are unnecessarily endemic. Through discussion of the antecedents of trust and the social presence principles that underpin effective communication, this paper proposes the next disruptive innovation in industry should be a paradigm shift in its approach to communication.

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Section: The Impact Of Communication On Collaborative Projects and Comentioning

confidence: 88%

Communication and trust: rethinking the way construction industry professionals and software vendors utilise computer communication mediums

Oliver

2019

Vis. in Eng.

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“…Social networks, in particular, are seen as the most relevant activity within 5 years, both by companies and institutions, as well as the most requested activity within a 5-year period, according to agencies. PR departments and agencies agree on what will be the main communication activities in the future (Verčič et al, 2018). In this regard, the present study confirms a tendency toward widespread online communication and social media management (Zerfass et al, 2018a), which reflects a clear evolution compared to previous studies (Mundinova Consultores de Comunicación, 2013) and which begins to bring Galician companies and institutions closer to network use levels in the national context.…”

Section: Discussionmentioning

confidence: 99%

Normal is not normative: Public relations indicators from a Spanish secondary political and economic region

Sánchez

López

González

2020

Public Relations Inquiry

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The aim of this study is to analyze the state of communication in Galicia, as an example of a peripheral environment, and to determine to what extent it corresponds to the patterns indicated in different studies for the Spanish case and for the whole of Europe. A quantitative technique was used, consisting of the distribution of an online questionnaire, via e-mail, to three groups: communication officers from companies, communication managers from public institutions, and agencies offering communication and public relations services. Trends point to limited communication planning and to some impact of the economic crisis in terms of danger (budget cuts, especially in the case of agencies) and opportunity (increased need for measurements to justify investments). In addition, actions considered most needed within 5 years converge as a result of globalization: online communication and social media management are priority goals for diverse organizational profiles. However, the degree of awareness of strategic communication is higher in the institutional sector than in the corporate sector, since its use has been linked to the development of political communication management.

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“…Studies on global PR agencies have been insufficient in volume and often limited to one target country. For example, there have been studies about mergers and acquisitions (M&A) in the US PR agency industry (Ki and Khang, 2008), the conglomeration of PR agencies that pursue market diversification and cost efficiencies (Bashir and Fedorova, 2014), the collaboration and conflict between a PR agency and clients (Verčič et al , 2018), the growth of PR consulting agencies in Colombia (Preciado-Hoyos et al , 2017) and other Latin American countries driven by international trade (Molleda et al , 2018) and network analysis of Latin American organizations' connections to US agents (Miño and Saffer, 2021).…”

Section: Literature Reviewmentioning

confidence: 99%

Globalization of the public relations agency industry: a country-level analysis of global public relations agencies and environmental factors

Lee

Chung²,

Lee³

2023

JCOM

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PurposeThe present study examined the status of globalization of the public relations (PR) agency industry and its environmental factors by analyzing 101 countries.Design/methodology/approachData were constructed from content analysis and multiple archival sources. Cluster analysis and multiple regressions were used for data analysis.FindingsThe present study identified the four distinctive groups of countries in the number of global PR agencies per country. These groups are (1) globalized top countries, (2) globalized major countries, (3) globalizing countries and (4) peripheral countries. The study also found that the degree of globalization of the PR agency industry in a country was associated with its democracy, economic system (gross domestic product (GDP) and foreign direct investment inflow), legal system (rule of law), cultural system (power distance and long-term orientation) and media system (Internet penetration rate) factors.Originality/valueThe previous studies on the global PR agency industry was limited to investigating a few leading agencies, but this study analyzed 114 global PR agencies and their diffusion in 101 countries and explored the influence of each country's characteristics (i.e. political, economic, legal, cultural and media factors) identified as the global PR environment factors.

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Collaboration and conflict between agencies and clients

Cited by 17 publications

References 21 publications

Communication and trust: rethinking the way construction industry professionals and software vendors utilise computer communication mediums

Communication and trust: rethinking the way construction industry professionals and software vendors utilise computer communication mediums

Normal is not normative: Public relations indicators from a Spanish secondary political and economic region

Globalization of the public relations agency industry: a country-level analysis of global public relations agencies and environmental factors

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