No abstract

Purpose -The purpose of this paper is to explore the possible congruence of an academic organization's reputation among various stakeholder groups. A potential measure of reputation that can be applied across multiple stakeholder groups gives an opportunity to compare their perceptions and therefore work toward a consistent reputation. The authors also tested the model of academic reputation as a multidimensional concept. Design/methodology/approach -The qualitative stage included 25 in-depth interviews with members of key stakeholder groups. In the quantitative stage, the initial questionnaire was based on the reputational quotient of academic institutions, comprised of 26 items representing eight dimensions of reputation. It was administered among three key stakeholder groups, the general public (n ¼ 400), employees of the business school that was the focus of the study (n ¼ 154), and fourth year students of the school (n ¼ 446). Findings -Confirmatory factor analysis indicated that criteria applied by various stakeholder groups were similar, but the model of academic reputations as a multidimensional concept was not confirmed. The theoretical assumption of an eight factor solution for the concept of academic institutions was not supported. It seems that, in this particular case, only one main dimension emerged. Theoretically, that implies a general factor determining overall reputations across stakeholders. Research limitations/implications -Future research should apply a new, reduced questionnaire in multiple academic organizations and try to avoid some of the limitations such as differing methods of data collection, and ensure complete anonymity for all respondents. Practical implications -This study offers input for the development of a robust and general questionnaire that could be developed to be used across organizations and their publics. Originality/value -The study demonstrates that reputation is a unidimensional construct and that it should also be measured as such.

No abstract

No abstract

No abstract

No abstract

The purpose of this study was to explore how communicative responses and different sources of communication affect stakeholders' perception of corporate reputation. The main goal was to explore the effects of crisis response strategy and source of crisis communication on organizational and speaker reputations. In a 2 9 2 scenario experiment, respondents judge corporate and speaker reputation of an imaginary organization. Apology as a strategy results in higher postcrisis reputation of both organization and speaker. However, the selection of the source has little effect on how people react to crisis response strategies. This means that a spokesperson can be as useful as a CEO which can be important if the CEO does not convey a positive presence on a screen.

No abstract