En una sociedad avanzada tecnológica y sociológicamente las organizaciones que no utilicen los nuevos soportes y técnicas de la comunicación cibernética están previsiblemente abocadas al fracaso. En esta esfera virtual las redes sociales se erigen como un recurso y canal adecuado para la implementación del marketing político 2.0, creando un escenario donde es posible la interacción con los usuarios. Desde esta perspectiva, hemos realizado un seguimiento de los 350 diputados del Congreso de España en Facebook, la red social de mayor audiencia del país, con el objetivo de constatar las presencias y su tipología, frecuencias de actualización, contenidos, recursos utilizados y tipo de información difundida. También se estudia la interactividad del emisor en lo que conceptuamos como Compromiso 2.0: la comunicación política en entornos personales como las redes sociales exige pasar de la actitud participativa a la acción de participar; es decir, comprometerse con la interacción 2.0 como conducta en la red.

This article analyses the response of European Public Service Media to the crisis caused by Covid-19, especially the impact of the pandemic on Europe’s major public broadcasters, with a particular focus on technical and professional constraints, alterations in audience volume and habits, production strategies, type of broadcast content and journalists’ routines. The research is based on public information from the European Broadcasting Union (EBU) and 19 in-depth, structured interviews with a convenience sample of innovation and strategy managers from public broadcasters in Austria (ORF), Belgium (VRT and RTBF), Denmark (DR), Finland (YLE), France (France TV), Germany (ARD and ZDF), Great Britain (BBC), Ireland (RTÉ), Italy (RAI), Netherlands (NPO), Portugal (RTP), Spain (RTVE), Sweden (SVT), Switzerland (RTS) and the European Broadcasting Union (EBU). The results indicate that the corporate projection of PSM was increased by emphasising their role as essential services and their defence of the values that characterise them. The pandemic forced the adaptation of programme production from technical standards to an emotional approach, accelerating a formal hybridisation with native online contents. Dependence on software grew and newsmaking processes were altered towards ‘remote journalism’. Changes are drawn that may be maintained in the future.

Santiago Cacheiro-Requeijo es periodista especializado en generación automatizada de contenidos y nuevas tecnologías. Ha investigado el tema de la robotización en la producción de noticias en varios trabajos profesionales.

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Cómo citar este artículo / Referencia normalizada Abstracts [ES]Introducción. La comunicación turística ha evolucionado de una comunicación de masas controlada, destinada a la promoción asimétrica y unidireccional de los destinos turísticos reconocidos, a una nueva era de la información multimediática en la red. Esta investigación evalúa lo que conceptuamos como comunicación turística colaborativa 2.0 en los sitios web de promoción turística de los 22 organismos gubernamentales de Iberoamérica. Metodología. Se crean indicadores para un modelo propio de análisis cualitativo y cuantitativo de: herramientas utilizadas, accesibilidad, recursos digitales, generación de productos, espacios interactivos (principalmente redes generalistas) y creación de comunidades virtuales. Resultados y conclusiones. La Comunicación turística necesita ajustarse a una actitud colaborativa que implica comunicación bidireccional e interactiva en planos de igualdad por ambas partes. Los sitios web se consolidan como una plataforma indispensable para la promoción y la difusión turística pero los cambios en el comportamiento del turista 2.0, exigen que estas plataformas se adapten a sus necesidades, ofreciendo recursos y herramientas que dinamicen la oferta junto a espacios de interactividad que permitan su participación y el establecimiento de una asesoría directa en la red. evaluates what we have termed collaborative tourism communication 2.0 in the government tourism websites of 22 Latin American countries. Methods. The study is based on a purpose-created model of analysis that takes into account the website's tools, accessibility, digital resources, generation of products, interactive spaces (mainly social networks), and creation of virtual communities. Results and conclusions. Tourism communication needs to adopt a collaborative approach that involves a two-way and interactive communication model in which both parties have equal opportunities of participation. Websites have become consolidated as an essential platform for tourism promotion and advertising, but these platforms need to be adapted to the changing needs and behaviours of the tourist 2.0, through the use of resources and tools that make the tourism offer more attractive and through the creation spaces of interaction that allow users to participate and obtain direct advice on the web.

Pages 1412 online story with newsworthy texts created by prepared machines that, using algorithms, imitate structures and the way to write the news and substitute journalists. Artificial journalism is increasingly present in the media, which starts to open deontological, labour and social debates. Method: A bibliographic review is carried out to identify and summarize the main reports and studies in journalism automation. Also, a comparative analysis of sport news written by algorithms and by human journalists is conducted. Results: Cases of the impact of automation in reference media are referred, and narrative patterns of computer-generated news. Conclusions: Future trends are identified and associated to the changes resulting from the ongoing implementation of artificial intelligence in the media and their relations with audiences.

Artificial Intelligence (AI) is one of the most promising innovation frameworks with the potential to transform our relationship with technology. Particularly in journalism, AI is beginning to make its way transversally into the news production process and into the structure and functioning of the media. This article aims to anticipate how AI will impact on the Spanish media ecosystem and explain the medium-term transformations that are already being felt. The research approach is of an exploratory and descriptive nature, with a qualitative methodology based on Delphi-like in-depth interviews, encompassing an intentional sample of academic representatives, relevant associations and leading companies in the field of technology and communication. The results point out that AI will allow the extension of the current automated text news to audio and video on demand, it will favour that news can have a non-linear unstructured consumption, it will promote changes in the business model through new ways of relating with the audience and distribution of the product. Also, variations in the professional profile with a less operative journalist who will avoid routines –even of personal nature– that can be imitated by the machine and increase its cognitive contribution to the news production.

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