Circumventing Communication Blindspots and Trust Gaps in Technologically-Mediated Corporate Relationships: The Case of Chilean Business-to-Consumer E-Commerce

Godoy, Sergio; Labarca, Claudia; Somma, Nicolás M.; Gálvez, Manuel Andreu; Sepúlveda, Marcos

doi:10.4067/s0718-18762015000200003

Cited by 3 publications

(4 citation statements)

References 36 publications

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“…Third, practitioners should consider e-commerce barriers and develop some actions to overcome them. One of the most significant constraints cited in the literature [22], [63], and also found in this study, is security. The perception that e-commerce is not secure is an important impediment that influences the attitude toward using e-commerce.…”

Section: Discussionsupporting

confidence: 56%

“…The contributions of this study are three-fold. First, considering that there is a low development of B2C e-commerce in Chile and high rates of technological access [22], there are a limited number of studies that have attempted to explain this phenomenon. Some exceptions are Godoy and Helsper [21] and Godoy et al [30] who have indicated that consumers might have low rates of banking and digital literacy and companies might have poor logistics for the delivery of goods purchased online.…”

Section: Contribution Of the Studymentioning

confidence: 99%

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Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Grandón¹,

Ramírez-Correa

2018

J. theor. appl. electron. commer. res.

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The aim of this paper is to study differences in the adoption of e-commerce associated with the level of managers/owners' innovativeness. The background utilized to estimate the respondents' favorable reception of e-commerce is a model based on the Theory of Planned Behavior, which has been extended to include perceived drivers and obstacles as antecedents of attitude toward e-commerce acceptance. Small and medium enterprises in Chile participated in the study. A Partial Least Squares multi-group test was employed to note differences between groups. The main conclusions of the study are: (1) the level of managers/owners' innovativeness differentiates between adopters and non-adopters of e-commerce of small and medium enterprises in Chile; (2) the Theory of Planned Behavior has been successfully used to explain the process of adoption of e-commerce among Chilean managers/owners; (3) there are significant relationships between both drivers and obstacles and attitude toward using e-commerce; (4) a strong and significant relationship exists between attitude and intention to use e-commerce. Results can be used by small and medium enterprises in developing countries to boost e-commerce adoption.

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Section: Discussionsupporting

confidence: 56%

Section: Contribution Of the Studymentioning

confidence: 99%

Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Grandón¹,

Ramírez-Correa

2018

J. theor. appl. electron. commer. res.

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“…There are four basic stages to be applied: becoming familiar with the data and generating initial codes; searching for themes; reviewing themes, defining and naming themes; and producing the report (Braun & Clarke, 2006). Direct quotes (Corden & Sainsbury, 2006) are reported in the results from this study as the emphasis was on allowing 'the respondents to impart their own reality, cataloguing the socially constructed knowledge of informants rather than the hypothesizing of the investigator' (Riley, 1995:636) Ethical issues were a concern throughout the research since the participants were all inexperienced and vulnerable. Fontana & Frey (2006) highlighted three points of concern related to studies of this type: informed consent, confidentiality, and harm protection.…”

Section: Methodsmentioning

confidence: 99%

Understanding students’ learning experience on a cultural school trip: findings from Eastern Indonesia

Dabamona

Cater

2018

Journal of Teaching in Travel & Tourism

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Despite the current increase of studies on school trips and experiential learning, questions remain about what aspects of school trips best contribute to students and how it affects students' learning experience. This study attempts to explore students' learning experience participating in one-day cultural school trips in Papua, eastern Indonesia. Conducting trips to two cultural venues (a cultural museum and cultural village) and integrating topics in secondary schools' curriculum (Papuan local content and Papuan art and culture), we evaluated student learning experiences against Bloom et al (1956) Taxonomy of educational objectives. The study found several emergent categories: students' previous experiences, emotional experiences, impressions on seeing new perspective, reidentifying cultural identity, cultural awareness, personal effect and framing and comparing learning strategy. The results provide insight into the effectiveness of school trip in the cultural setting in less developed countries and suggest areas for further study.

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“…However, personal information disclosure processes for consumers have raised privacy concerns [59] and privacy risk perceptions [17], [35], [54], [62]. Because personal data security is a major concern for consumers during online activities [22], information privacy has become a major challenge for online businesses in terms of collecting and efficiently utilizing data [52]. Perceived privacy risk is a key factor discouraging consumers from disclosing information [39] and one of the most negative factors in e-tailing [29].…”

Section: Introductionmentioning

confidence: 99%

Role of Privacy Legislations and Online Business Brand Image in Consumer Perceptions of Online Privacy Risk

Wang

2019

J. theor. appl. electron. commer. res.

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Developing an approach to manage privacy risk is critical to the success of e-marketing. Understanding the antecedents of privacy risk is therefore essential for the success of e-business. Because governments, businesses, and consumers are economic agents, this study examined the effects of governmental (privacy legislations) and firm-related (online business brand image) factors on consumer perceptions of online privacy risk. This paper proposes a conceptual model for exploring the underlying mechanisms of privacy legislations and online business brand image on consumer perceptions of online privacy risk. To test the conceptual model, data were collected from 425 students on a university campus which provided real personal information to online businesses within the preceding 3 months. Structural equation modeling was employed to test all the hypotheses in the conceptual model. The results reveal that perceived effectiveness of privacy legislations and online business brand image positively affect trust in online businesses. In addition, trust in online businesses positively affects perceived effectiveness of business privacy policies and perceived benefits of information disclosure, which in turn negatively influences online privacy risk perception.

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Circumventing Communication Blindspots and Trust Gaps in Technologically-Mediated Corporate Relationships: The Case of Chilean Business-to-Consumer E-Commerce

Cited by 3 publications

References 36 publications

Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Understanding students’ learning experience on a cultural school trip: findings from Eastern Indonesia

Role of Privacy Legislations and Online Business Brand Image in Consumer Perceptions of Online Privacy Risk

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Circumventing Communication Blindspots and Trust Gaps in Technologically-Mediated Corporate Relationships: The Case of Chilean Business-to-Consumer E-Commerce

Cited by 3 publications

References 36 publications

Managers/Owners&#8217; Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Managers/Owners&#8217; Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Understanding students’ learning experience on a cultural school trip: findings from Eastern Indonesia

Role of Privacy Legislations and Online Business Brand Image in Consumer Perceptions of Online Privacy Risk

Contact Info

Product

Resources

About

Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model

Managers/Owners’ Innovativeness and Electronic Commerce Acceptance in Chilean SMEs: A Multi-Group Analysis Based on a Structural Equation Model