Capital social e redes sociais online na perspectiva de gênero: um estudo com gerentes da área de tecnologia da informação

Abstract

Objective: This paper seeks to understand how social capital is developed by IT professionals in the use of Online Social Networks (OSN) and verifies the issue of gender.Methodology: The research uses a basic qualitative approach, with semi-structured interviews with 12 IT managers working in the “S” System in Brazil. As a method of data analysis, Yin's (2016) five-phase cycle was used, through previous categories, but also it comprised an inductive process through the emergence of new categories.Originality: A research gap was detected regarding the impact of these networks on the work of managers, especially those working in the Information Technology (IT) area, in addition to their relationship with gender.Main results: It was verified that the OSN impacts the daily life of the managers, allowing the creation of groups that generate the social capital of bridge and connection. Through bridging social capital, OSNs streamline communication, problem-solving, and decision-making. As for bonding social capital, managers have access to scarce resources and support, especially when it comes to women from IT, who come together to strengthen themselves (sorority).Theoretical contributions: This work contributed to the enrichment in the field of social capital, identifying new benefits such as support in decision-making and sorority.Practical Contributions: The “S” System should use these networks as a strategic resource so that both the organization and the employee’s benefit.