Business Process Change

Abstract

Abstract. Business processes in dynamic environments are often subject to disruptions, forcing organizations to change their processes. This gives rise to the question how and when such process change should be considered during the process lifecycle and how it could be anticipated in order to decrease response time. In line with recent proposals to study the extrinsic drivers of process change, we seek the reasons for modifications outside the typical process environment and derive several process change strategies. Future work will describe the relation between external events and these strategies to yield ameliorated and truly flexible process designs.