As the global economy becomes a service oriented economy, food service accounts for over 20% of service revenue, with an annual growth rate of more than 3%. Compared to physical products, service features are invisible, and the production and sale occurs simultaneously. There is not easy to measure the performance of service. Therefore, the service quality of catering services is considered to be an important topic of service management. According Market Intelligence & Consulting Institute (MIC) to apply blog text analyzing to point out top 10 restaurants of blog in Taiwan, what it’s popular restaurant in food service industries. This paper attempts to identify both the importance and performance of restaurant service quality in the Taiwan food service industry using the SERVQUAL and IPA model. We can conclude with certainty that three methods (SERVQUAL, IF and IPA) are able to explain significant amount of service quality. At the same time, the service quality factors of IPA model had more comprehensive consideration in comparison to those of SERVQUAL and IF
PurposeFrom 2002 to 2005, Taiwan's ODMs concentrated on PCs and consumer electronics. Even though they lacked any well‐known brand names, they managed to develop an outstanding 34 percent compound annual growth. The purpose of this study is providing a viewpoint of SMEs competitive strategy from Taiwan's ODM industry.Design/methodology/approachIn this article, we first examine the SMEs Transition of ODMs in Taiwan, highlighting the challenges executive face between Taiwan and Mainland China for better competitive strategy. Next, we introduce some of the ODM strategies using the innovative division of labor from the SEM in Taiwan and describe how they can play a role in overcoming the challenge in the global market.FindingsIn the traditional closed business models, the operating efficiency of the ODM industry has been impacted by both the rise of innovative R&D costs and shortening of the revenue period. The new open business model (OBM) strategy can overcome the shortcomings of costly R&D in the traditional business models. The case study in this paper shows that there are four new profit sources in the OBM using the innovative division of labor.Originality/valueThe study is the first to shed light on the role of the OBM using the innovative division of labor for the SMEs. The findings may have noteworthy implications for the SMEs. From this article, managers may gain insights into the innovative division of labor for the SMEs ways to integrate these insights into their managing.
The business model of coffee shop chains is to copy the successful environment of the first store. This study summarizes the elements and related impact factors of service quality strategies for coffee shop chains to provide a reference for future entrepreneurship. The fuzzy analytic hierarchy process method, which combines analytic hierarchy process and fuzzy set theory, allows for more accurate descriptions of the service quality evaluation process. Next, decision makers were invited to take part in the measurement of service quality for coffee shop chains. A questionnaire was used to collect quantitative data from 37 managers of coffee shop chains in Taiwan. Such findings underscore the importance of recognizing customers' varying preferences. This study tries to fill the gap by assessing the relative impact of service quality by considering various individual differences.
This study proposes a model for implementing the balanced scorecard (BSC) as an operation-level strategic planning tool in a medical service department for service innovation. The study involved four major units in a district hospital: the internal medicine ward, surgery ward, gynecology ward, and pediatrics ward. The results indicated that the nursing department not only had its own unique goals and tasks, but also that it was obligated to a comprehensive service system in addition to its specific caring subjects. The study is the first to shed light on the role of department-level strategic planning tool for service innovation. The results also indicated that the operation-level should design its own BSC as a strategic planning for service innovation.
R&D and innovation is the source of technology companies' profit. If companies cannot be smoothly implemented technological innovation and R&D investments, then they can not strengthen their competitiveness. In the light of dynamic capabilities and absorptive capacities, we need an effective multi-criteria decision-making (MCDM) analysis tools to assess the impact of organizational innovation and performance factors so that we can promote organizational innovation performance requires. This study used multiple criteria decision analysis method-DEMATEL, how influence as innovation performance on knowledge management capabilities of high-tech industry. Result of this study, enterprises can access external knowledge and make amendments to the operating principle effectively and immediately, when enhanced absorptive capabilities. Moreover, enhancing absorption capabilities will lead the improvement of dynamic capabilities to adapt to the rapidly changing competitive environment.
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