Beyond the Border: A Comparative Literature Review on Communication Practices for Agile Global Outsourced Software Development Projects

Abstract

Software development is increasingly heading in the direction of combining agile software development practices and outsourcing software development to external vendors worldwide. The resulting agile global outsourced software development (AGOSD) projects are characterized by applying agile methods to distributed environments, which results in several problems for collaboration and coordination. Specifically, communication between the project participants has been found to be a major challenge in distributed environment. Therefore, our study investigates the problem of improving communication in distributed settings by identifying suitable communication practices for usage within AGOSD projects. Based on an extensive literature review, our study (1) provides an overview of adequate practices for usage in AGOSD and (2) points out differences to traditional communication practices of agile software development (ASD) projects used in collocated, non-distributed environments. research question guides our study: "How do communication practices for agile software development differ from communication practices for usage within agile global outsourced software development projects?"To answer our research question, we conducted a structured and comparative literature review on communication practices within ASD and AGOSD projects based on the guidelines of Webster and Watson [15] and Levy [16]. We analyzed the existing literature on both ASD and AGOSD projects and identified a total set of 42 communication practices for usage within both ASD and AGOSD. After identifying and analyzing the practices, we conducted

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