One of the main factors in the success of projects is communications management and proper and timely distribution of information among all internal and external project stakeholders. Despite of emphasizing on the importance of project communications in the literature, there are few studies identifying factors influencing project communications. This research aims to address this shortcoming by identifying and determining sequences and relationships factors affecting project communications and their clustering. The informed communication strategy allows managers to structure the information flow in a better and more controlled manner and to avoid the costs caused by lack of effective and timely communication. The present study is conducted to help clarify the views of the organization's managers and project managers on project communications, and to identify factors affecting it and how they effectively communicate to successfully accomplish the projects. First a number of factors influencing project communications are identified on the basis of previous studies and interviews with experts and project managers working in oil, gas and power plant construction megaprojects in Iran. Then, these factors are analyzed by using the combination of fuzzy DEMATEL and Interpretive Structural Modeling (ISM) techniques. The relationships and sequence between the indicators are determined so that it can be effective in project communications planning and project success through providing an insight for senior managers and project managers.
Purpose
The purpose of this study is to present a new failure mode and effects analysis (FMEA) approach based on fuzzy multi-criteria decision-making (MCDM) methods and multi-objective programming model for risk assessment in the planning phase of the oil and gas construction projects (OGCP) in Iran.
Design/methodology/approach
This research contains multiple steps. First, 19 major potential health and safety executive (HSE) risks in OGCP were classified into six categories with the Delphi method. These factors were distinguished by the review of project documentation, checklist analysis and consulting with experts. Then, using the fuzzy SWARA method, the authors calculated the weights of major HSE risks. Subsequently, FMEA and PROMETHEE approaches were used to identify the priority of main risk factors. Eventually, a binary multi-objective linear programming approach was developed to select the risk response strategies, and an augmented e-constraint method (AECM) was used.
Findings
Regarding the project triple well-known constraints of time, cost and quality, which organizations usually confront, the HSE risks of OGCP were identified and prioritized. Also, the appropriate risk response strategies were also suggested to the managers to be adopted regarding the situations.
Originality/value
The present research points at the HSE risks’ assessment integrating the fuzzy FMEA, step-wise weight assessment ratio analysis and PROMETHEE techniques with the AECM. Further to the authors’ knowledge, the quantitative assessment of the HSE risks of OGCP has not been done using the combination of the fuzzy FMEA, MCDM and AECMs.
Despite emphasising the great importance of project communications to enhance success in the literature, there are few studies underlining the application of psychology to project communications, and no studies regarding the identification and analysis of factors affecting face-to-face communications with stakeholders in different situations. The research here aims to fundamentally address this shortcoming. The factors affecting face-to-face communications and different communication situations have been identified by interview with several experts in psychology and project managers working in oil and gas megaprojects. The data have been analysed by using two questionnaires and the hybrid Fuzzy DEMATEL-ISM and BWM methods. The final results show that the importance of each of these effective factors in face-toface communication varies in different situations, and that some of these factors influence each other and some are influenced by one or another. Proxima has the greatest influence on other factors. Also, body language has great influence on other factors. The results of the current study could still serve as a reflection of what might be expected at a more general level for face-to-face communications to support good communications planning. The Video Neuro advertising Recommender System improved by applying the obtained research results.
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