Balancing Awareness and Interruption in Mobile Patrol using Context-Aware Notification

Streefkerk, Jan Willem; McCrickard, D. Scott; Esch-Bussemakers, M.P. van; Neerincx, Mark A.

doi:10.4018/jmhci.2012070101

Cited by 5 publications

(3 citation statements)

References 33 publications

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“…Overall, the correctness rate of the secondary task was above 80% in 66% of the questions (1-4, 8-11), and around 60% in the remaining 33% (5)(6)(7)12). It is worth noticing that user performances reflect somehow the results obtained by the observational study, which showed that some ambient notifications fell in the inattention zone.…”

Section: Idmentioning

confidence: 57%

“…The cost-benefit trade-off between awareness and interruption is a crucial aspect [5]: Interruptions unrelated to the primary task may negatively influence task performance and affective state, leading to longer task completion times, higher error rates, and increased frustration [5][6][7][8] and, on the other hand, studies have proven that when users are offered the possibility of negotiating the receipt of notifications they tend to an indefinite postponement [9], with a resulting inability to get the right information at the right time [7,10,11], which would be highly harmful when the recipient of the notification is expected to be responsible for some relevant action in response. For example, the study discussed in [12] shows how, in a clinical environment, sending digital notifications with reminders of incoming appointments to patients greatly improves the efficiency of health care services by increasing attendance and sensibly reducing the number of "no shows".…”

Section: Introductionmentioning

confidence: 99%

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Design and Applications of GLANCE: GLanceable Alarm Notification for a User Centered Experience

et al. 2021

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The trade-off between awareness and interruption is a crucial aspect in network fault notifiers: Low severity alarms should not distract operators from other primary tasks, however it might be crucial that operators promptly react to critical notifications. A notification system should hence determine when a particular interruption is appropriate and how it should be presented. In this direction, this paper presents a multistep design path beginning from the objective of designing a proof-of-concept for a glanceable alarm notification component for telecommunication network management systems based on a peripheral display approach. In particular the goal was a notifier guided by severity-based strategies and offering the information expressiveness of a one-notification-at-the-time perspective while enriching it with overview capabilities to guarantee (possibly subliminal) long-term local and global content comprehension and prompt reaction only when the interruption from the foreground task is dictated by the fault severity. A first design macro-phase led to the simple yet effective GLANCE (GLanceable Alarm Notification for a User Centered Experience) model, based on a visual coding technique oriented to comprehension and reaction, and a transition strategy oriented to interruptions and reaction. A second design macro-phase studied the application of GLANCE to a personal customizable multichannel notification tool and to a service-oriented fault monitor for digital terrestrial television broadcasting networks.

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Section: Idmentioning

confidence: 57%

Section: Introductionmentioning

confidence: 99%

Design and Applications of GLANCE: GLanceable Alarm Notification for a User Centered Experience

et al. 2021

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show abstract

“…Although notifications are an effective way to present diverse and time-critical information to decision makers (Iqbal & Horvitz, 2010), the awareness provided by notifications is not cost-free (Streefkerk, McCrickard, van Esch-Bussemakers, & Neerincx, 2012). Responding to notifications can discourage decision makers from effectively returning to their primary task (Bailey & Konstan, 2006).…”

Section: Introductionmentioning

confidence: 99%

Situation Awareness in Aircraft Ground Handling: The Impact of Auditory and Visual Notification Cues

Nadj

Maedche

2019

Journal of Cognitive Engineering and Decision Making

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In aircraft ground handling, ramp agents manage the teams on the airport apron who prepare aircraft for the next takeoff. We examined the impact of using auditory and visual notification cues (NC) in an information system for supporting ramp agents, measuring the users' situation awareness (SA), task performance, and perceived ease of use. Eighty-eight participants took part in a laboratory experiment and performed a realistic dispatching task of a ramp agent. Results showed that auditory cues facilitate superior SA compared with the application of visual cues or their absence. Our findings may serve as a foundation for future work aiming to design more effective notification systems to support SA.

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Smart Questions: Context-dependent mobile information exchange for military operations

Streefkerk¹,

Heuvelink²

2014

2014 6th International Conference on Knowledge and Smart Technology (KST)

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Balancing Awareness and Interruption in Mobile Patrol using Context-Aware Notification

Abstract: ABSTRACT

Cited by 5 publications

References 33 publications

Design and Applications of GLANCE: GLanceable Alarm Notification for a User Centered Experience

Design and Applications of GLANCE: GLanceable Alarm Notification for a User Centered Experience

Situation Awareness in Aircraft Ground Handling: The Impact of Auditory and Visual Notification Cues

Smart Questions: Context-dependent mobile information exchange for military operations

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