The trade-off between awareness and interruption is a crucial aspect in network fault notifiers: Low severity alarms should not distract operators from other primary tasks, however it might be crucial that operators promptly react to critical notifications. A notification system should hence determine when a particular interruption is appropriate and how it should be presented. In this direction, this paper presents a multistep design path beginning from the objective of designing a proof-of-concept for a glanceable alarm notification component for telecommunication network management systems based on a peripheral display approach. In particular the goal was a notifier guided by severity-based strategies and offering the information expressiveness of a one-notification-at-the-time perspective while enriching it with overview capabilities to guarantee (possibly subliminal) long-term local and global content comprehension and prompt reaction only when the interruption from the foreground task is dictated by the fault severity. A first design macro-phase led to the simple yet effective GLANCE (GLanceable Alarm Notification for a User Centered Experience) model, based on a visual coding technique oriented to comprehension and reaction, and a transition strategy oriented to interruptions and reaction. A second design macro-phase studied the application of GLANCE to a personal customizable multichannel notification tool and to a service-oriented fault monitor for digital terrestrial television broadcasting networks.
In recent years, the evolution of infrastructures and technologies carried out by emerging paradigms, such as Cloud Computing, Future Internet and SaaS (Software-as-a-Service), is leading the area of enterprise systems to a progressive, significant transformation process. This evolution is characterized by two aspects: a progressive commoditization of the traditional ES functions, with the 'usual' management and planning of resources, while the challenge is shifted toward the support to enterprise innovation. This process will be accelerated by the advent of FInES (Future Internet Enterprise System) research initiatives, where different scientific disciplines converge, together with empirical practices, engineering techniques and technological solutions. All together they aim at revisiting the development methods and architectures of the Future Enterprise Systems, according to the different articulations that Future Internet Systems (FIS) are assuming, to achieve the Future Internet Enterprise Systems (FInES). In particular, this paper foresees a progressive implementation of a rich, complex, articulated digital world that reflects the real business world, where computational elements, referred to as FInER (Future Internet Enterprise Resources), will directly act and evolve according to what exists in the real world.
In this paper, the Social Ontology Building and Evolution (SOBE) method and the corresponding software platform for cooperative ontology building in the context of a cluster of enterprises is presented. The SOBE is characterized by three main aspects: (i) automatic knowledge extraction from unstructured documents; (ii) social validation, involving a community of domain experts; (iii) a step-wise approach which goes through five main steps which produce incremental results towards the construction of a domain ontology.
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