Avaliação da capacidade de gestão de organizações sociais: uma proposta metodológica em desenvolvimento

Abstract

A bill for Public Sector Administrative Reform in Brazil introduces administrative strategies based on broad delegation of authority and "a posteriori" demands for results, thereby highlighting the issue of evaluation in public organizations. This article presents a methodological proposal to evaluate management capability in so-called social organizations, a kind of non-government public entity created within this Reform. Drafting of the bill included the definition of an underlying management concept and its dimensions, which oriented the construction of variables, indicators, parameters, and an analytical plan for evaluation. The final remarks include the argument that the conceptual choices and procedural decisions aim to produce an evaluation design that would guarantee the results' reliability and their sensitivity for approaching the phenomenon under evaluation, as well as the methodology's applicability and reproducibility in different contexts.

Avaliação da capacidade de gestão do componente especializado da assistência farmacêutica

“…The sustainability dimension aimed to evaluate: the potential of the governance to sustain the actions and results of CEAF, which is dependent on the interrelationship of pharmaceutical service with other sectors of health; users' satisfaction with the quality of the services; and the degree of social participation 15,27 . The low score in this dimension and the fact that no indicator reached the level seen as consistent with the target image reflected the fact that sustainability of actions is indeed a theme that is little evaluated in the area of pharmaceutical service 17 .…”

A model for drug dispensing service based on the care process in the Brazilian health system

“…Assuming that management capacity is "the capacity of an organization to decide with autonomy, flexibility and transparency, mobilizing resources and building the sustainability of management results" (Guimarães et al, 2004), three dimensions in the management process should be emphasized: organizational, operational, and sustainability. Barreto and Guimarães (2010) described characteristics, such as the understanding of the actors involved, decision-making autonomy, resource availability, participation, coordination, and partnership building as factors affecting the management of pharmaceutical services (Pan American Health Organization, 2011).…”

“…The role of management must be recognized in performing the "work in act" (Merhy, 2002) of providing a drug dispensing service. The following management domains should be applied to the dispensing service: service organization and the mobilization of resources in the operational dimension; working conditions, personnel training, and coordination with the health team in the organizational dimension; and the workflow, the search for alliances, and the evaluation of results and satisfaction in the dimension of sustainability (Guimarães et al, 2004). The politicity and assessment-related aspects are linked to the sustainability dimension and are particularly relevant to the development of drug dispensation.…”

Proposta metodológica para avaliação de formação em alimentação saudável

“…Para cada dimensão, considerou-se como os resultados ajudavam ou obstavam para a criação de um ambiente favorável à promoção da alimentação saudável na escola. Em momento subsequente, foram elaboradas questões para identificar, selecionar e construir os indicadores 21 .…”

“…No entanto, a falta de acúmulo de experiências nesse campo torna a tarefa um desafio para os que nele adentram 21,31,32 . Nesta proposta, assumiram-se alguns parâmetros, tendo como direção a criação de um ambiente favorável à alimentação saudável na escola, e admite-se que eles também estejam em avaliação.…”