Authentication as Institutional Maintenance Work

Colombero, Sylvain; Boxenbaum, Eva

doi:10.1111/joms.12413

Cited by 18 publications

(23 citation statements)

References 71 publications

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“…If and how PNGOs can contribute to structuring the institutional environment in which they operate are questions that arise from this study. Here, unveiling dimensions of institutional work (Colombero & Boxenbaum, 2019) and institutional entrepreneurship (Martì & Mair, 2009) would be relevant theoretical lenses. Lastly, our qualitative endeavor within an extreme institutional context and the trust issues identified in the methodology during our data collection paves the way for pivotal studies on conducting qualitative research in extreme contexts where trust is a key issue due to historic legacies (e.g., Hällgren et al, 2018).…”

Section: Discussionmentioning

confidence: 99%

Social innovation in extreme institutional contexts: the case of Palestine

Morrar

Baba

2022

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PurposeThis paper focuses on social innovation dynamics in extreme contexts where institutional volatility is deeply rooted and enduring. In other words, the authors focus their discussion on the challenges that social innovators are facing in their endeavor of solving wicked social problems within an extreme institutional environment. This research is guided by the following question: How does an extreme institutional environment influence social innovation processes?Design/methodology/approachThis qualitative research builds on the unique case of the Palestinian non-governmental organization (NGO) sector, a rarely studied context in organizational studies. The authors combine archival sources with 24 semi-structured interviews with Palestinian NGOs.FindingsThe authors theorize three barriers that hinder social innovation in such contexts: institutional trap, effectiveness trap and sustainability trap. The authors also theorize five mechanisms through which these barriers influence each other dynamically: mingling, surviving, undermining, binding and reinforcing. Taken together, these barriers and mechanisms shed light on social innovation processes taking place within extreme institutional environments.Research limitations/implicationsThe main limitation of this study is the methodological design, based on an extreme single case-study which, on a bunch of features, is quite unique in the world. The authors argue that the results are all the same transferable to other relatively similar contexts.Practical implicationsBy theorizing the institutional barriers to social innovation in an extreme institutional context, the research thus sheds light on how social innovation could be sustained and stimulated in Palestine and other contexts that face similar institutional challenges.Social implicationsFrom an engaged scholarship perspective, studying Palestine cannot be more relevant than today considering the turmoil in which Palestinians are. The research thus provides a deeper understanding of organizational and institutional dynamics with crucial social repercussions.Originality/valueThe social innovation literature has overemphasized success stories to the detriment of the struggles that hinder social innovations in extreme institutional environments. By focusing on the barriers that social innovators experience in these contexts, the authors provide novel empirical insight. Furthermore, this study enriches the understanding of the institutional dynamics of social innovations by proposing a process model that elucidates how an extreme institutional context can influence social innovations.

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Section: Discussionmentioning

confidence: 99%

Social innovation in extreme institutional contexts: the case of Palestine

Morrar

Baba

2022

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“…We also complement the scarce research on the location dimension (e.g. Colombero & Boxenbaum, 2019) by providing finer-grained analysis of its role in transferability (Jones, 2019) and, notably, by highlighting the great role played by relocation of buildings.…”

Section: Introductionmentioning

confidence: 95%

“…Although insightful, these studies do not generally examine how artefacts can adapt and how this can contribute to institutional maintenance. An exception is the study by Colombero and Boxenbaum (2019). Studying architectural heritage institutions in France and Denmark, they demonstrate that authentication plays an important role in making adaptations to buildings relevant and necessary for institutional maintenance.…”

Section: Introductionmentioning

confidence: 99%

How the Malleability of Material Artefacts Contributes to Institutional Maintenance: The Guimard Metropolitan railway entrances, 1914–2000

Boutinot

Delacour

2022

Organization Studies

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Our paper investigates how an institution can be maintained over a long period of time through adaptations to the material artefact which instantiates it. To illustrate our argument, we conduct a historical case study of the Guimard Metropolitan railway entrances, a material artefact which instantiates the Belle Epoque institution from 1914 to 2000. Based on our findings, we develop a process model of institutional maintenance based on the malleability of a material artefact. Supported by three types of interrelated institutional work – damage, preservation and transferability work – we illustrate how adaptations to the material form, meaning and location of an artefact allow an institution to address the evolving environment and its associated challenges and thus to be maintained over time. Our study expands our understanding of long-term institutional maintenance by capturing the importance of the malleability of an artefact and in offering a more positive view on damage work. It also has some implications for studies on materiality in highlighting the multidimensionality of artefacts and the role of transferability and relocation.

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“…Past literature generally ignores the question of how a relatively old, established institution can be used to maintain a relatively new, alternative institution. The literature is mainly about the internal mechanisms of institutional maintenance (Acquier et al, 2018;Blanc and Huault, 2011;Clark and Newell, 2013;Collien et al, 2016;Colombero and Boxenbaum, 2019;Grafstrom and Windell, 2012;Nite et al, 2016;Raviola and Norback, 2013;Styhre, 2013;Wright et al, 2017), with the implicit assumption that alternative institutions disrupt rather than maintain other institutions. Alternative institutions are considered as threats.…”

Section: Discussionmentioning

confidence: 99%

“…Among the mechanisms is also technology commonly used as part of institutional routines and practices (Colombero and Boxenbaum, 2019;Grafstrom and Windell, 2012;Norback, 2019;Turnbull and Wass, 2015). As an example, unpaid work is an institutional practice among police inspectors facilitated by technology (Turnbull and Wass, 2015).…”

Section: Literature Reviewmentioning

confidence: 99%

Institutional Maintenance of E-Commerce through Traditional Retail

Topal¹,

Geyik²

2020

Yönetim Bilimleri Dergisi

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This study analyzes the process of opening traditional, physical retail stores by e-commerce companies as institutional work of maintenance. Past research examines internal mechanisms used to maintain institutions and ignores the question of how an external, alternative institution can contribute to the maintenance of another institution. This study shows that traditional retail as a relatively old institution helps maintain e-commerce as a relatively new institution through eight different mechanisms at four levels including customers, employees, suppliers, and companies themselves. For customers, traditional stores help concretize e-commerce companies and personalize customer experience. For employees, they create new tasks and responsibilities and increase their involvement in both strategic and daily decisions. For suppliers, they develop trust by making e-commerce companies a concrete entity to do business with and promote visibility by expanding the product range and reach. Lastly, for companies themselves, they increase brand awareness and result in growth through additional marketing and sales opportunities. Traditional retail thus strengthens the position of e-commerce companies in the market by facilitating better relations with their customers, employees, and suppliers as well as directly contributes to companies' image and growth.

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Authentication as Institutional Maintenance Work

Cited by 18 publications

References 71 publications

Social innovation in extreme institutional contexts: the case of Palestine

Social innovation in extreme institutional contexts: the case of Palestine

How the Malleability of Material Artefacts Contributes to Institutional Maintenance: The Guimard Metropolitan railway entrances, 1914–2000

Institutional Maintenance of E-Commerce through Traditional Retail

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