Analysis of shopping preference and satisfaction with airport retailing products

Researching the Satisfaction Levels of Passengers for Security Services at Airports

“…Also security service is a meaningful explanatory factor on the passenger satisfaction. This result is supported by previous applied in different countries and airports (Bezerra & Gomes, 2015;Gkritza et al, 2006;Perng et al, 2010;Tuncer & Gavcar, 2014;Bogicevic et al, 2013;Chen et al, 2015;de Barros et al, 2007;Sakano et al, 2016). However, in future studies, other factors affecting passenger satisfaction at airports should be studied to improve passengers' satisfaction level.…”

“…In airports, which have an important place in the aviation system, it is very important for the security services to be established and operated effectively, to operate the system efficiently and for passenger satisfaction. In international literature, the number of research on aviation security services is relatively high (Eboli & Mazzulla, 2009;Fodness & Murray, 2007;Enoma & Allen, 2007;Bezerra & Gomes, 2015;Kim et al, 2017;Jiang & Zhang, 2016;Suárez-Alemán & Jiménez, 2016;Ali et al, 2016;Gitto & Mancuso, 2017;Sakano et al, 2016;Wattanacharoensil et al, 2017;Alards-Tomalin et al, 2014;Pantouvakis & Renzi, 2016;Bogicevic et al, 2016;Mikulic & Prebežac, 2008;Prebezac et al, 2010;Gkritza et al, 2006;Perng et al, 2010;Bogicevic et al, 2013). However, the number of research on aviation security services in national literature is relatively low (Tuncer & Gavcar, 2014;Ateş et al, 2016).…”

Hedonic and utilitarian shopping values in airport shopping behavior

“…The female respondents accounted for 62% of the sample, which is slightly higher than the percentages of women reported in previous studies, the target populations of which have also been air travelers interested in purchasing products at TTIA (female percentage: 58.4% in Perng et al (2010), 55% in Lu (2014)). The vast majority (87%) had flown abroad between one and three times in the past 12 months; approximately 90% of them had at least 30 min of free time before boarding; approximately 90% of them also had prior shopping experience at airports (not confined to the TTIA).…”

Los aeropuertos de la globalización: espectacularización y teatralización de la infraestructura como herramienta de citymarketing

“…Conviene también recordar que una parte de los pasajeros tiene un nivel adquisitivo alto o muy alto, y por tanto, el consumo de marcas de lujo forma parte de su identidad social (Hannerz, 1990Geuens et al, 2004Perng et al, 2010). Estudios recientes avalan esta idea (Amadeus -Oxford Economics, 2014); ya ha sido señalado que los negocios realizados «cara a cara» (face to face bussiness) en vez de descender tienden a estabilizarse en los años venideros; consecuentemente, el área de negocio basado en usuarios de clases bussiness, premium o similar ha crecido por encima de la clase turista, mientras que el sector aéreo considera que la demanda de estos usuarios en vez de descender se mantendrá.…”