2020
DOI: 10.35899/biej.v2i4.165
|View full text |Cite
|
Sign up to set email alerts
|

Analisa Kualitas Pelayanan, Kepercayaan Dan Keamanan Terhadap Tindakan Pembelian Produk Secara Online

Abstract: This study will examine the Analysis of Service Quality, Trust and Safety of Online Purchasing Actions. The purpose of this research is to find out how far the role of service quality, trust and security will be in online purchasing and to provide an overview of consumer behavior when considering making a purchase. This study uses a questionnaire as a research instrument to obtain data from consumers who make online purchases with a total sample of 30 people. The analysis tool that will be used is Multiple Lin… Show more

Help me understand this report

Search citation statements

Order By: Relevance

Paper Sections

Select...
2
1

Citation Types

0
1
0
2

Year Published

2021
2021
2022
2022

Publication Types

Select...
3

Relationship

0
3

Authors

Journals

citations
Cited by 3 publications
(3 citation statements)
references
References 3 publications
0
1
0
2
Order By: Relevance
“…The rise of fraudulent buying and selling cases that occur in e-commerce, as well as e-commerce user data that has been reported to have been leaked in Indonesia recently, has also increased the risk of perceived consumer buying behaviour online, thus causing anxiety for e-commerce users (Dermawan et al, 2021). On the other hand, the results of research conducted by Handaruwati (2020) reveals that security is a factor that has a significant effect on online intention to purchase.…”
Section: Discussionmentioning
confidence: 99%
“…The rise of fraudulent buying and selling cases that occur in e-commerce, as well as e-commerce user data that has been reported to have been leaked in Indonesia recently, has also increased the risk of perceived consumer buying behaviour online, thus causing anxiety for e-commerce users (Dermawan et al, 2021). On the other hand, the results of research conducted by Handaruwati (2020) reveals that security is a factor that has a significant effect on online intention to purchase.…”
Section: Discussionmentioning
confidence: 99%
“…Kinerja merupakan hasil pekerjaan yang mempunyai hubungan kuat strategis organisasi, kepuasan kenosumen dan memberikan kontribusi ekonomi [5]. Setiap perusahaan atau instansi selalu mengharapkan karyawan yang berprestasi akan memberikan sumbangan yang optimal bagi perusahaan dan dapat meningkatkan kinerjanya [6]. Seperti yang tertera pada Gambar 1 dapat dilihat bahwa pencapaian kinerja produksi PT.…”
Section: Pendahuluanunclassified
“…Permasalahan yang mendasari penelitian ini adalah perubahan pola hidup selama masa pendemi Covid 19 di Indonesia, dimana seluruh kegiatan berubah menjadi daring yang menyebabkan meningkatnya minat beli paket data pada masyarakat. Minat beli merupakan tahapan yang diambil konsumen dalam memperoleh keputusan sebelum kegiatan membeli akan dilaksanakan [2]- [4]. Menurut kotler dan Armstrong, [5] Kualiats produk yaitu potensi suatu produk untuk menampilkan kegunaan dari produk tersebut yang berupa reliabilitas, durabilitas, ketepatan, kemudahan reparasi dan pengoperasian produk serta kelengkapan produk yang lain.…”
Section: Pendahuluanunclassified