An investigation on the effects of business intelligence and enterprise resources planning on TQM

Abstract

Nowadays Business Intelligence (BI) tools provide several decision support environment in enterprise systems like Enterprise Resource Planning (ERP) and they are mainly associated with computer-based techniques used in identifying, extracting and analyzing business data, such as sales revenue by products and/or departments, or by associated costs and incomes. The purpose of this paper is to provide a unified framework for the application of BI in ERP systems, which results in value-added quality control and management systems. In this paper, we expect to create business process automation and interaction between environment and technology by applying BI in ERP. Finally, a model is developed to represent the relationship between BI (as enabler of ERP) and the implementation of total quality management (TQM). The results indicate that using business intelligence, as an enabler of ERP, had good effect on achieving successful implementation of all three steps of Mukherjee model.

How Total Quality Management Mediates Antecedent Variables of Employee Performance?

“…Total quality management (TQM) is believed to be one of the primary sources on business development. Although TQM normally generates a sustainable competitive advantage, there is, surprisingly, little or no theory to confirm (Koupaei & Movahedi, 2014). The quality paradigm is for employees always to improve their skills and competencies.…”

“…This research was conducted at an advanced manufacturing company characterized by ERP. The aim is to ascertain whether these companies have implemented TQM optimally and consistently (Koupaei & Movahedi, 2014;Saleh Al-Dhaafri et al, 2014). From the explanation above, the researcher is interested in examining the effect of the work environment, organizational culture, and situational leadership on employee performance in advanced manufacturing companies.…”