An integrative review on conflict management styles among nursing professionals: implications for nursing management

Labrague, Leodoro J.; Al-Hamdan, Zaid; McEnroe–Petitte, Denise M.

doi:10.1111/jonm.12626

Cited by 44 publications

(52 citation statements)

References 53 publications

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“…The authors concluded that updated evidence is useful for the elaboration of interventions aimed to provide nurses with positive management styles that are necessary to reduce and manage conflicts. Such interventions may include structured training in conflict management, team building and conflict training activities, continuous professional development, reflection, simulation and role -play exercises (23) .…”

Section: Discussionmentioning

confidence: 99%

Nursing work in the surgical ward and psychosocial risks related to management modes

Madrid¹,

Kotekewis

Glanzner

2020

Rev. Gaúcha Enferm.

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Aim: To evaluate the management modes in the workplace of the nursing staff of the surgical ward of a university hospital. Methods: Cross-sectional, descriptive, quantitative and analytical study performed in the Surgical Ward of a university hospital in southern Brazil. Sample consisted of 160 nursing workers who answered the Management Styles Assessment Scale. Comparisons were made using Student's t-test and One-Way analysis of variance (ANOVA), Pearson's chi-square test, multiple comparisons test and multiple linear regression analyzes. Results: The Collectivist style was classified as “Predominant” by 46.2% (72) of the workers. The Normative and Directive styles were rated as “Moderate Presence” by 53.2% (84) and 50.3% (77), respectively. The Individualist style was rated as “Unremarkable” by 60.6% (94) of the sample. Conclusions: The presence of collectivist management meets the characteristics of nursing work, which is patient care, planned and performed jointly and in line with the multiprofessional team in the pursuit of comprehensive care.

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Section: Discussionmentioning

confidence: 99%

Nursing work in the surgical ward and psychosocial risks related to management modes

Madrid¹,

Kotekewis

Glanzner

2020

Rev. Gaúcha Enferm.

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“…In order to achieve the preferred cultural transformation, nurse managers need to request top management to allocate annual funds for staff training and development. In support of Labrague et al (2018), we recommend nurse managers use coaching and promote training to help staff adopt techniques that minimize conflict and emphasize team problem-solving. Finally, building a positive professional culture based on collaborative problem-solving should be part of the mission and vision of all healthcare organizations.…”

Section: Implications For Nursing Practice and Policymentioning

confidence: 99%

Staying with nursing: the impact of conflictual communication, stress and organizational problem‐solving

Újváriné

Gál

Jakabné³

et al. 2020

International Nursing Review

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Aim: To predict nurses' intent to stay on the job as a function of organizational culture. Background: Organizational climate significantly contributes to retention of nurses. Communication by conflict and organizational control over problem-solving has not thoroughly been studied. Methods: A cross-sectional design was used with a randomly selected final sample of 367 nurses from regional hospitals in Hungary. Organizational climate, perceived stress, locus of control and self-esteem were assessed as main measures. Nurses indicated their intent to stay for the next 5 years. Spearman correlation coefficients were calculated to evaluate associations. Bivariate logistic regression was performed to predict intent to stay in nursing. Findings: Organizational climate was negatively correlated with perceived stress and personal locus of control and positively with personal self-esteem. Organizational level internal locus of control (belief that employees have control over problem-solving) doubled the probability of staying on the job. Conflictual communication and perceived stress both decreased intent to stay by 50%. Discussion and conclusions: Organizational internal locus of control, stress and conflictual communication were main predictors of intent to stay. The belief that nurses had collective control over problem-solving capabilities had a positive and greater impact on nurse retention compared to other measures. Implication for nursing policy: Healthcare organizations should routinely scan workplace culture for conflictual communication, stress and organizational problem-solving capacities. Graduate nurse and nurse manager training should include practices that enable developing positive work atmospheres. Hospital managements should allocate training budget to stimulate and achieve cultural change. Implications for nursing practice: Nurse managers should promote internal trainings to help staff nurses adopt techniques that minimize conflict and emphasize positive impact of collaborative problem-solving.

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“…Dalam mengelola konflik terdapat banyak faktor yang mempengaruhi seperti usia, kecerdasan emosional, lama kerja, jenis kelamin, tingkat pendidikan, pelatihan terkait manajemen konflik, jabatan manajerial dan kepribadian. Labrague, Hamdan, & Mcenroe-Petitte (2018) mendapatkan bahwa pilihan untuk mengelola konflik berkorelasi dengan variabel demografi seperti usia, jenis kelamin, lama kerja dan tingkat pendidikan. Untuk dapat meningkatkan kemampuan mengelola konflik dan menurunkan kejadian konflik di tempat kerja, perlu dilakukan identifikasi segera agar didapatkan intervensi yang tepat (Labrague et al, 2018).…”

Section: Pembahasanunclassified

“…Labrague, Hamdan, & Mcenroe-Petitte (2018) mendapatkan bahwa pilihan untuk mengelola konflik berkorelasi dengan variabel demografi seperti usia, jenis kelamin, lama kerja dan tingkat pendidikan. Untuk dapat meningkatkan kemampuan mengelola konflik dan menurunkan kejadian konflik di tempat kerja, perlu dilakukan identifikasi segera agar didapatkan intervensi yang tepat (Labrague et al, 2018). Adapun intervensi yang dapat dilakukan yaitu dengan mengembangkan pendidikan dan pelatihan interperofesional sehingga memberikan kesempatan bagi tenaga kesehatan untuk belajar bersama (Lancaster, Kolakowsky-Hayner, Kovacich, & Greer-Williams, 2015).…”

Section: Pembahasanunclassified

Literature Review: Konflik dan Manajemen Konflik Di Rumah Sakit

Mardiyanthi

Sjattar

Irwan

2019

JKM

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Introduction: Conflict is a complex process that cannot be avoided. Demands that health workers can provide comprehensive services influence on increasing interaction between health workers. The purpose of this literature review is to obtain information about conflicts and their management in hospitals.Methods: Article searches were carried out in four database journals namely Google Scholar, ProQuest, Pubmed, and Wiley. The keywords used are "conflict management" OR "conflict management style" AND "nurse" AND "physician. Obtained 1911 articles which were then filtered out to select 11 articles relevant to the purpose.Results: A total of 11 articles were found discussing the causes of conflict such as individual, organizational and interpersonal factors. Avoiding is the main choice in managing conflict followed by collaboration. Demographic variables such as gender, age, level of education, emotional intelligence, personality, length of work and managerial position are variables that influence the use of strategy.Discussion: Conflict and its management are motivated by many factors, therefore it is important to assess appropriately the influencing factors so that they are expected to have an impact on the conflict management approach used by nurses and doctors. Keywords: conflict, conflict management, doctors, nurses.

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An integrative review on conflict management styles among nursing professionals: implications for nursing management

Cited by 44 publications

References 53 publications

Nursing work in the surgical ward and psychosocial risks related to management modes

Nursing work in the surgical ward and psychosocial risks related to management modes

Staying with nursing: the impact of conflictual communication, stress and organizational problem‐solving

Literature Review: Konflik dan Manajemen Konflik Di Rumah Sakit

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