A new look at one‐stop shopping: a TIMES model approach to matching store hours and shopper schedules

Kaufman, Carol Felker

doi:10.1108/07363769610147848

Cited by 43 publications

(12 citation statements)

References 7 publications

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“…Now consumers can shop without worrying about parking problems and security issues (Ooi & Sim, 2007;Nicholls et al, 2002). According to Kaufman (1996) (Terblanche, 1999). The mall is a separate complex of shops, department stores, groceries, services, and entertainment which simultaneously meet all kinds of needs and offer something new (Falk & Campbell, 1997).…”

Section: Importance Of Mall Attributes and Shopping Behaviourmentioning

confidence: 99%

“…Consumers always look for new and upgraded products, so it is important for malls to offer a variety of products for an improved mall performance (Kaufman, 1996). Berman & Evans (1995) discussed tenant mix, malls that offer store balance and tenant variety are likely to attract more shoppers it generates excitement, as one-stop shop allows shoppers to compare product offerings.…”

Section: Importance Of Mall Attributes and Shopping Behaviourmentioning

confidence: 99%

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Emerging Mall Culture and Shopping Behavior of Young Consumers

Bawa¹,

Sinha²,

Kant³

2019

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Malls are attracting the young shoppers and mall culture is new to the society. Mall retailers are making efforts to satisfy the young consumers. However, the younger segment is growing in terms of population and wealth. It has become increasingly important and necessary to understand and meet their demands. The study employed 160 in-depth interviews to understand the young consumers' mall experiences. Overall, the respondents in the study have favourable perception of the mall in terms of convenience, variety offered by malls, awareness of brands, aesthetics and hedonic factors. The researcher found eight elements that are important for young consumers to form impression of the shopping malls: convenience, choice, awareness, crowded/congested, ambience, parking, hedonic shopping and mall culture. Further the respondent studied the total number of hours on shopping, preference of shopping day and shopping time by young consumers. It was found that maximum number that respondents spend is up to 3 hrs on shopping, however weekends were preferred in comparison to weekdays. Maximum respondents preferred shopping at any suitable timing. The researcher also investigated specific mall attributes. Respondents also suggested that various attributes are considered important by the respondents. They highlighted various attributes-sitting arrangement, water dispensers, E-mapping, plain ramps, book browsing section and further expressed their concern regarding parking, security and customer service. The results can help mall retailers in capitalizing the consumers by meeting their needs.

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Section: Importance Of Mall Attributes and Shopping Behaviourmentioning

confidence: 99%

Section: Importance Of Mall Attributes and Shopping Behaviourmentioning

confidence: 99%

Emerging Mall Culture and Shopping Behavior of Young Consumers

Bawa¹,

Sinha²,

Kant³

2019

View full text Add to dashboard Cite

show abstract

“…In such a circumstance, the user is likely to abandon Platform 2, as keeping Platform 1 is enough to guarantee their online communication with all their acquaintances or intimates. This example is similar to cases where customers prefer “one-stop shopping” instead of visiting several places, thereby seeking to save time, money, and energy (Novelli 1989 ) and get more convenience (Felker Kaufman 1996 ).…”

Section: Definitions and Theoretical Foundations Of The Components Co...mentioning

confidence: 93%

A bottom-up simulation on competition of online interpersonal communication platforms

Tao

Zou

2022

J Econ Interact Coord

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The competition of interpersonal communication platforms is a complex process affected by various factors. This paper aims to simulate and analyze this process from a bottom-up perspective. Individual platform selection serves as the micro-foundation for the study. The evolution of online interpersonal communication networks, and innovations proposed by online interpersonal communication platforms, would also impact this process by affecting individual selection on those platforms. Three scenarios were designed for this study to simulate typical modes of competition. In this regard, the simulation results were compared to practical cases. Taken together, this bottom-up simulation model could reproduce and anticipate the applied competition process associated with such platforms. Based on this model, it was found that, in any case, one online interpersonal communication platform will eventually monopolize the market, either partly or entirely. The late entrant platform, comprising a major innovation, tends to fail when competing with the incumbent monopoly due to “network externalities.” Even when two competing platforms continue to propose innovations, and they will alternately lead the competition due to those innovations, this type of replacement of their competitive positions in the market may only occur a few times and then disappear completely.

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“…Teller and Reutterer (2008) empirically confirmed that amongst ten selected shopping mall attractiveness factors, the tenant mix was one of the essential ones. In addition, the one-stop shopping trend gave the importance to the mix of tenants (Felker Kaufman, 1996). More recently, in their meta-analysis on retailing marketing-mix effects on patronage, Blut et al (2018) confirmed that tenant mix is one of the most decisive factors on patronage intention.…”

Section: Literature Reviewmentioning

confidence: 99%

Retail tenant mix effect on shopping mall’s performance

Yiu

Cheung

2022

MIP

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PurposeAchieving a balanced tenant mix is a long-standing discourse in the retailing and consumer marketing literature. From the perspective of marketing mix planning, the diversity of tenants is beneficial to the performance of shopping malls. This paper aims to use a revealed preference approach to study empirically the effect of retail tenant mix planning on the rents of shopping malls.Design/methodology/approachThis study adopts a cross-disciplinary approach to develop the Island-Species-Area-Energy model to study the shopping mall marketing and management framework. The empirical data are obtained from the 129 major shopping malls in the UK.FindingsThe results confirm that the retail tenant mix is positively associated with mall size and shopping district purchasing power, implying a tenant mix equilibrium. Any deviations from the tenant mix equilibrium will impose a negative impact on total retail rents. Further, five factors, i.e. tenant mix equilibrium, building quality, locational convenience, leasing strategy and anchorage, are found to be contributing factors to retail rents.Originality/valueThe findings contribute to the current body of marketing knowledge from two perspectives: first, tenant mix effects on retail rents are empirically analysed based on the biogeography theory, which shows a tenant mix equilibrium for retail marketing planning. Second, a five-factor model on shopping mall marketing and management mix framework is developed and tested for the performance of shopping malls.

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A new look at one‐stop shopping: a TIMES model approach to matching store hours and shopper schedules

Cited by 43 publications

References 7 publications

Emerging Mall Culture and Shopping Behavior of Young Consumers

Emerging Mall Culture and Shopping Behavior of Young Consumers

A bottom-up simulation on competition of online interpersonal communication platforms

Retail tenant mix effect on shopping mall’s performance

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