A multidimensional approach to the analysis of perceived value in tourism

Topalović, Snežana; Marinković, Veljko

doi:10.5937/menhottur2001049t

Cited by 5 publications

(5 citation statements)

References 18 publications

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“…Consumer satisfaction, loyalty and service quality and their connection are among the most popular topics for researchers (Zabkar et al, 2010), while rare research has been applied in rural tourism (Loureiro & González, 2008). Tourism as a service industry requires an understanding of the needs, attitudes, expectations and preferences of service users (Topalović & Marinković, 2020). Rural tourist destinations are increasingly dependent on quality.…”

Section: Literature Reviewmentioning

confidence: 99%

Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia

Perić¹,

Dramićanin²,

Gašić³

2020

Ekonomika poljoprivrede

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The issue of rural tourism service quality does not retain a sufficiently important place in the existing domestic and foreign literature. The purpose of this research in service quality, which is an important initiator of tourist satisfaction and loyalty in rural tourism. The survey was conducted at the beginning of 2020 using a questionnaire-based survey method to 299 respondents. With the purpose of checking the impact of the service quality on the satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia, an analysis was performed using SEM-Structural Equation Modeling. The survey results point there is a direct correlation between service quality and satisfaction, and as well between loyalty and satisfaction. Between service quality and loyalty there is not a direct link, but there is a large indirect effect by satisfaction. The implications of this research, limitations and future research recommendations for are outlined.

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Section: Literature Reviewmentioning

confidence: 99%

Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia

Perić¹,

Dramićanin²,

Gašić³

2020

Ekonomika poljoprivrede

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“…As for the other services and products, customers make their decision on the selection of wellness and spa destination according to its quality and value. Topalovic & Marinkovic (2020) state that modern tourist companies should focus on creating and delivering value to their customers because it represents a significant source of competitive advantage. According to these authors, tourist services can be better viewed and understood if they are analyzed through a multidimensional approach to value because tourists can simultaneously enjoy the functional, social, emotional, and other features of the destination when visiting a destination.…”

Section: Literature Reviewmentioning

confidence: 99%

Investigating Factors of Customer Loyalty Formation for Wellness Spa

Lakićević

Pantović

Fedajev

2021

Manage: J. Sustainable Bus. Manage, Solutions Emerging Econ.

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Research question: The objective of this paper is to examine the level of the development of spa tourism with a special review of the wellness tourist offer of the Republic of Serbia, and also which factors of this tourist offer we should pay special attention to and improve, to achieve the highest level of tourist loyalty. Motivation: The tourism potential of the Republic of Serbia has not been sufficiently researched and that served as a basic motivational factor. Idea: Considering the tourist potential that Serbia has and partly the work of Han et al., (2017), the fact that spa tourism is the fastest-growing sector in the entire tourism industry, and that the wellness tourism offer is a very important segment of spa tourism, there is a need to identify factors that influence the visitors' loyalty formation for such tourist destinations. As the Republic of Serbia has a lot of wellness centres, it represents a very convenient location for conducting such research. Data: This research included 298 guests of wellness centres in Vrnjačka Banja: "Solaris", "Aleksandar", "Merkur", "Zepter", "Kralj", "Slatina" and "Iwa Wellness Centre". Data collection was performed during July and August 2019. Methods: The PLS-SEM method was used in this paper to test the defined research hypotheses. Factors that contribute to loyalty and revisit for the wellness and spa tourist destination were investigated, and they were measured by the appropriate number of questions: quality of wellness and spa tourism, the value of wellness and spa services, attraction of wellness and spa tourist destination and satisfaction with wellness and spa tourist destination. All attitudes were measured using a five-point Likert scale. Results: The quality and value of wellness and spa services positively impact the affection for wellness and spa tourist destination and satisfaction with wellness and spa tourist destination, while the attraction of wellness and spa tourist destination positively affects satisfaction with wellness and spa tourist destination and tendency to revisit by tourists. The existence of a positive influence of satisfaction with wellness and spa tourist destination and the desire to revisit the tourist loyalty formation was also shown. Contribution: Improving the quality, value, and effect with the Republic of Serbia as a wellness and spa tourist destination will increase the satisfaction of visitors and their desire to revisit this tourist destination, which will lead to greater loyalty in the future. This will increase the revenue generated from this type of tourism and accelerate local and regional development.

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“…The private company is also responsible for designing and financing the project, and at the end of the concession period, the private company transfers ownership of the project to the government, although this may not always be the case. 17 The concession period is determined primarily by the length of time it takes for the inflow of project revenue to pay off the company's debt and to provide a reasonable profit margin for its efforts and risk.…”

Section: Bot Project Finance Modelmentioning

confidence: 99%

The possibility of using international project financing for defense systems

Pantić¹,

Krunić²,

Matić³

2020

Vojno delo

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The term "project financing" is often used to describe all types of project financing, but in recent years it has evolved towards a more precise definition, so that it implies the financing of a particular economic unit in which lenders are comfortable to rely initially on the cash flow and income of these economic units, which the loans will be repaid from, and on the property of that economic unit as collateral for the given loan. Project funds can be adequately used to finance the defense system. They generally fall into the category of development priorities and usually enjoy numerous benefits (primarily tax and customs benefits) provided by the host country of a project, which generally generates more income for participants in project financing than when it comes to conventional credit. The BOT model for financing infrastructure projects has a number of potential benefits and it is an effective alternative in many countries with a more traditional approach to using government borrowing or state budget, with the government retaining strategic control over the project which will become public sector property.

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A multidimensional approach to the analysis of perceived value in tourism

Cited by 5 publications

References 18 publications

Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia

Impact of service quality on satisfaction and loyalty of tourists in rural tourism of Šumadija and Western Serbia

Investigating Factors of Customer Loyalty Formation for Wellness Spa

The possibility of using international project financing for defense systems

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