A model of perceived image, memorable tourism experiences and revisit intention

Zhang, Hongmei; Wu, Yan; Buhalis, Dimitrios

doi:10.1016/j.jdmm.2017.06.004

Cited by 442 publications

(416 citation statements)

References 72 publications

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“…These findings are in line with the extant literature whereby satisfaction of tourists with those different components were found to predict their intention to return to the destination (J. V. Chen et al, 2017;N. Chen & Funk, 2010;Hui et al, 2007;Hutchinson et al, 2009;Loi et al, 2017;Ranjbarian & Pool, 2015;Zhang et al, 2017). It is noteworthy that among the destination satisfaction dimensions examined, accommodation quality and safety and political stability are found to be the most important predictors of tourists' revisit intention.…”

Section: Resultssupporting

confidence: 91%

Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

Seetanah

Teeroovengadum

Nunkoo

2018

Journal of Hospitality & Tourism Research

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This study focuses on the link between tourists’ satisfaction with the quality of airport services at a destination and their intention to revisit. The influence of tourists’ overall satisfaction with a destination on their behavioral intentions has been well established both at theoretical and empirical levels; however, the particular role of satisfaction with airport services has been so far largely neglected. Researchers have recognized the vital importance of tourists’ experience with airport services because of the fact that the airport is the first and last encounter that they experience when visiting a country. As such, the focus of the present study pertains to evaluating the satisfaction level of tourists visiting Mauritius and examining its resulting effect on their behavioral intentions. The study uses the survey methodology for data collection and involved the distribution of self-administered questionnaires to a sample of 1,721 tourists at the SSR airport in Mauritius. Exploratory factor analysis is used to extract meaningful dimensions of airport services and a multinomial probit analysis is conducted to test for the impact of satisfaction with airport services on revisit intention while taking into account other control variables. Interestingly, airport services are seen to significantly influence the probability of repeat tourism.

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Section: Resultssupporting

confidence: 91%

Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

Seetanah

Teeroovengadum

Nunkoo

2018

Journal of Hospitality & Tourism Research

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“…Using weather perception variable and holiday satisfaction as the variables that affect the intention, form the destination choice, and generate adaptive behavior. Zhang, Wu, & Buhalis [29] Country image, Destination image, memorable tourism experience, Revisit intention A causal relationship model among perceived image (including country image and destination image), MTEs and revisit intention Based on Table 1, it is known that the originality or value given from the research conducted by Mehmetoglu & Normann [6] is this research adds useful knowledge to the relationship between nature-based tourists' travel motivations and activities. This research focused only on the variables of travel motivation and travel activities.…”

Section: Risk Perceptions and Travel Intention Of Young Touristmentioning

confidence: 99%

The Determinants of Accident Risk Perception, Travel Motivation, eWOM and Travel Intention on Island Tourism Destination

Wulandari

Amani

Athari

2019

Proceedings of the 2018 International Conference on Industrial Enterprise and System Engineering (IcoIESE 2018)

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The high number of tourist transport accidents in Indonesia makes transportation security as a factor that affects tourist risk perception. Electronic word of mouth (eWOM) about tourism places also affects the tourist risk perception. Research on the effect of travel risk perception on intention to travel has been done, but research on risk perception variables associated with accident risk perception has not been found. This research fills the research gap on the development of travel intention model which involves travel motivation, eWOM and risk perception variables associated with accident risk perception on island tourism using water transportation (ship) as the main transportation. This research used qualitative method by collecting data through depth interview, focus group disscusion and using literature study data as research data. The findings of this research are 10 indicators for accident risk perception variable, 10 indicators for travel motivation-push motivation variable, 7 indicators for travel motivationpull motivation variable and 5 indicators for eWOM variable. The model developed in this study is adapted to the characteristics of the island tourism in Indonesia that is considering the island tourist experience and the risk of tourism island perceived by domestic tourist of Indonesia.

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“…This initial work provided us with the theoretical and operational framework necessary to propose a system of indicators to measure the sustainability of tourism at a municipal level, which was better suited to the characteristics of the destination to be analysed, in our case Acapulco, a mature "sun and beach" tourist resort. This system of indicators stems from previous work on sustainability in tourism and the generation of expectations and experiences [42,57,81,94,98,102], intentions to return and intentions to recommend the destination (WOM-word of mouth) [110][111][112][113][114], among other authors and works. This system of indicators was verified by research experts and tourism consultants in the city of Acapulco and in the cities of Valencia and Castellón de la Plana in Spain.…”

Section: Methodsmentioning

confidence: 99%

“…For the tourist experience scale, the scales of Oh et al [57] and Hosany et al [121] were used and their subsequent debugging and adaptation reduced it to 4 items. Finally, for the scales of intentions of behaviour and recommendation (WOM) we used Croning et al [110], Kim et al [122], Stylos et al [111], Wu, Cheng and Ai [113], Zhang, Wu and Buhalis [114], which after the corresponding stages of debugging and adaptation were reduced to 3 items each.…”

Section: Methodsmentioning

confidence: 99%

The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences

et al. 2019

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Sustainability has become one of the key factors for the development of tourism both nowadays and in the future. The need to integrate environmental, socio-cultural and economic factors is a consequence of the evolution of society itself, the introduction of new information and communication technologies (ICTs) and a new way of understanding tourism and the world in general. Tourists increasingly seek a unique quality in their travels and are better informed before deciding on a tourist destination to spend their holidays or leisure time. They want to have unique, memorable experiences, and because of that, they are willing to look for those destinations that can offer them something different. The generation of expectations is no longer the sole responsibility of companies and public and private organizations in destinations, since information may be in the hands of the individuals themselves who can share it in social networks, blogs, or on platforms such as Booking or TripAdvisor, among others. This forces companies and public and private organizations to rethink the way in which and when they relate to tourists in general. With all these considerations, one of the objectives of this study was to analyse the way in which sustainability interrelates with the generation of expectations, experiences and perceptions and the effect on the possibilities of returning to a tourist destination and even recommending it in social networks to friends and acquaintances. For this reason, the destination of Acapulco, Guerrero, Mexico, was chosen, a mature destination of sun and beach that, in recent years, has been immersed in a process of change where one of the axes is sustainability. This study used a convenience survey with 310 valid questionnaires with tourists who stayed more than three days in Acapulco during the months of December 2016 to February 2017. The questionnaires were completed at different points of the destination and by participants over 18 years of age. We used SEM (Structural Equations Modeling) and EQS (Structural Equation Modeling Software) for statistical analysis. The results of the study showed how expectations influenced experiences and the intention to return to the destination and recommend it (WOM), thus, we proposed a series of recommendations for public and private agents that manage this tourist destination.

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A model of perceived image, memorable tourism experiences and revisit intention

Cited by 442 publications

References 72 publications

Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

Destination Satisfaction and Revisit Intention of Tourists: Does the Quality of Airport Services Matter?

The Determinants of Accident Risk Perception, Travel Motivation, eWOM and Travel Intention on Island Tourism Destination

The Importance of Sustainability in the Loyalty to a Tourist Destination through the Management of Expectations and Experiences

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