Evaluation of the perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Carnes and Vidgen Model

Leonídio, Ueliton da Costa; Montezano, Roberto Marcos da Silva; Carvalho, Frederico A. de

doi:10.4301/s1807-17752011000100006

Cited by 10 publications

(2 citation statements)

References 30 publications

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“…b. Information quality is defined as a quality related to the content of the website, the suitability of the information for users such as accuracy, format and relevance [16], [17]. c. Service interaction quality is defined as a quality related to users interaction and service experiences experienced [16].…”

Section: Methodsmentioning

confidence: 99%

Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

Rerung

Fauzan²,

Hermawan

2020

Int. J. Adv. Data Inf. Syst.

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The purpose of this study is to measure and describe the Higher Education Services Institution Region IV website quality using the Webqual 4.0 method. The questionnaire filling, depth interviews, and observation are the methods used in this research. The measurement results showed that the overall of the Higher Education Services Institution Region IV website quality was included in Good criteria. In detail from the measurement results, the dimension criteria that gained the highest score was the usability dimension which is 741,63 with a percentage of 81.05 (good criteria). The information quality dimension obtained an average score of 730,57 with a percentage 79.84 (good criteria). While the dimension that obtained the lowest score was the service interaction dimension which was 710,50 with the percentage of 77.10 (good criteria). In addition, in order to accommodate the needs of visitors, this study found the fact that visitors expected website developers to build the website navigate easily, information updated more, implement a comprehensive recommendation system, and more interactive.

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Section: Methodsmentioning

confidence: 99%

Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

Rerung

Fauzan²,

Hermawan

2020

Int. J. Adv. Data Inf. Syst.

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“…Website quality, design and information should be given more opportunity to improve website quality [7] One of the finding says that the online purchase intentions are related to the ease of browsing and using. The added information should be true and good interactions support online purchase intentions [8]. Another study says that, Customers online purchase intentions are positively associated with website quality [9].…”

Section: Review Of Literaturementioning

confidence: 99%

A Study on Attributes of Websites with Specific Reference to Online Purchase Intentions of Baby Products in Chennai

Pradeep

Arivazhagan

2020

Re-Imagining Diffusion and Adoption of Information Technology and Systems: A Continuing Conversation

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Baby products, our area of interest, are very sensitive products which are used by tender infants and little kids. Therefore, parents exercise great care while purchasing them and only go for the best, which explains our need to study the online purchase intentions of baby products. Working women with financial resources of their own and coupled with availability of huge information on the internet have empowered them to make informed decisions while purchasing for their babies and kids. Most of the baby products are available online and customers now prefer to buy the products through online shopping websites. But product sales through online particularly relies on the trust of the company and the company website. This article tries to analyze the appearance of the website, features and other related factors of the online shopping portal and their influences on making purchase decisions for baby products among the customers in Chennai. In this regard, data were collected from 174 respondents, through a survey method, by using structured questionnaire and the judgemental sampling method was adopted. Collected data were analysed and results revealed that trust and usability factors were significant. The results also revealed the most important factors for designing a website for achieving more customer satisfaction.

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The Impact of Website Quality on Online Purchase Intention of Organic Food in Malaysia: A WebQual Model Approach

Hasanov

Khalid

2015

Procedia Computer Science

114

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Evaluation of the perceived Quality of the Website of an Online Bookstore: an Empirical Application of the Carnes and Vidgen Model

Cited by 10 publications

References 30 publications

Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

A Study on Attributes of Websites with Specific Reference to Online Purchase Intentions of Baby Products in Chennai

The Impact of Website Quality on Online Purchase Intention of Organic Food in Malaysia: A WebQual Model Approach

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