Website Quality Measurement of Higher Education Services Institution Region IV Using Webqual 4.0 Method

Abstract

The purpose of this study is to measure and describe the Higher Education Services Institution Region IV website quality using the Webqual 4.0 method. The questionnaire filling, depth interviews, and observation are the methods used in this research. The measurement results showed that the overall of the Higher Education Services Institution Region IV website quality was included in Good criteria. In detail from the measurement results, the dimension criteria that gained the highest score was the usability dimension which is 741,63 with a percentage of 81.05 (good criteria). The information quality dimension obtained an average score of 730,57 with a percentage 79.84 (good criteria). While the dimension that obtained the lowest score was the service interaction dimension which was 710,50 with the percentage of 77.10 (good criteria). In addition, in order to accommodate the needs of visitors, this study found the fact that visitors expected website developers to build the website navigate easily, information updated more, implement a comprehensive recommendation system, and more interactive.

Systematic literature review on university website quality

“…Figure 2 shows the overall process of this SLR process and the results for each steps. Course website National Taiwan Ocean University R7 [34] University website Tanzanian Public University R8 [35] College library website Institute of Science and Technology, China R9 [36] University website Delft University of Technology, Netherlands R10 [37] University website Institut Teknologi Sepuluh Nopember Surabaya, Indonesia R11 [38] University website X University, USA R12 [39] University website University of Bari's, Italy R13 [40] University website 118 Portuga universities R14 [41] University website Malaysian Universiti R15 [42] University libraries Maharaja Sayajirao University R16 [43] University website Kenyan University R17 [44] Research institute X Agency R18 [45] University website Jember University, Indonesia R19 [46] Higher education services LL-Dikti IV R20 [47] University website Eastern Samar State University, Philippine R21 [48] University website Universities in Indonesia R22 [49] University website Universitas Sumatera Utara, Indonesia R23 [50] University website Three Jordanian universities R24 [51] Language center websites Mulawarman University…”

Using WebQual 4.0 For Measuring Quality of E-learning Services During COVID-19 Pandemic

“…These dimensions are essential and disposed towards the user leaning of IoT Services [13], research that discusses the quality of the website, such as Lazada. Website that used to see what quality that website has and what the importance of that quality has and website user can be used as feedback on valuation and development of Lazada website to be more cooperative to the needs and in agreement with the prospect of website user [14], research that discusses determine customer perception of service quality and analyze customer pleasure with ShopeeNwebsite, method use is the WebQual and IPA method and IPA method is use to analyze the level of conventionality and gaps based on the level of pleasure and expectations of user [15], analyze the quality of Polri Website Learning Management System (LMS) with the aim of knowing the quality of Polri LMS website from the website user side, in this case Polri students, measured through WebQual 4.0 move toward with three main dimensions, namely Usability, Information Quality, and Service Interaction Quality [16], research that discusses determine and explain the Higher Education Services Institution Region IV website quality using the WebQual 4.0 method [17], research that discusses established that both website quality and government regulations had some impact on online impulse buying performance [18], research that discusses the survey public response to the information and education system to prevent the spread of COVID-19 on the Maros District government website [19].…”

Digitalisasi Destinasi sebagai Strategi Pengembangan Promosi Pariwisata di Kabupaten Magelang

“…Dominasi teknologi internet dan media sosial telah memberdayakan pengguna internet ke situs web jejaring sosial dan publik yang jauh lebih luas. Dalam dunia promosi, komunikasi dua arah sudah menjadi kebutuhan pokok saat ini dengan membangun personalisasi dengan konsumen guna meningkatkan interaksi (Rerung et al, 2020). Disparpora Kabupaten Magelang memiliki akun resmi untuk facebook, twitter dan Instagram yaitu @wisata_magelang.…”