Processo de trabalho dos agentes comunitários de saúde: possibilidades e limites

Abstract

The current study is aimed at getting to know and analyzing the work process of community health agents (CHA) from a municipality of the Northeastern region of the state of Rio Grande do Sul through a qualitative approach. The collection of data was carried out by means of a semi-structured interview applied to 23 CHAs. The Thematic Content Analysis was utilized for the data analysis. The results evidenced some possibilities, such as: communication with the participating families, establishing bonds, and recognition of/satisfaction towards the professional agent by the community; and among some of the limits were: difficulty to perform team work; difficulty to perform collective tasks in the community; low salary/work overload and lack of qualification. Evidence shows the need of reorganizing the work process of these professionals with higher investment in education and instrumentation by adopting a permanent educational policy.

Trabalho, Sofrimento E Adoecimento: A Realidade De Agentes Comunitários De Saúde No Sul Do Brasil

“…Assim, as profissões ligadas ao cuidado, como a de ACS, ocupadas em sua maior parte por mulheres, são socialmente desvalorizadas, vistas muitas vezes como uma vocação natural, o que pode causar sofrimento ou adoecimento dessas trabalhadoras (Galavote et al, 2011;Costa et al, 2012).…”

“…Estudo realizado com ACSs de um município da região noroeste do Rio Grande do Sul (Costa et al, 2012) encontrou resultado semelhante, no qual os entrevistados relataram experimentar sobrecarga de trabalho em sua rotina profissional. Esses profissionais realizavam atividades que muitas vezes extrapolavam suas atribuições, tais como atividades administrativas e de recepção na ESF, evidenciando que havia, além da sobrecarga, um desvio de função no trabalho.…”

Trabalho em saúde: retrato dos agentes comunitários de saúde da região Nordeste do Brasil

“…In the present study, CHAs stated they were 80.0% satisfied with their place of work. This satisfaction may be related to the recognition and appreciation that they receive from their health team and from the community 6 . Brand et al 47 found that CHAs felt extremely satisfied and valued when they received attention or were heard by the community, i.e.…”

“…The role of the CHA is unique since they have a community identity and are the main mediators between the community and the other professionals working in health teams 6 . According to Ministry of Health data, in March 2016 the northeast region of Brazil had 102,655 CHAs working in rural communities and urban peripheries, as well as in highly urbanized and industrialized municipalities, providing population coverage of approximately 86.7%.…”

Workloads and strain process in Community Health Agents

“…The impotence and lack of support from other team members and management in relation to solving the health problems of families appear as stressors. As they are community members and reside in their area of operation, the CHAs interact with the families of their microarea of coverage the whole time, and are often charged for actions that escape their governance (3)(4) .…”