Fatores que influenciam a satisfação do paciente ambulatorial em uma população de baixa renda: um estudo de base populacional

Abstract

The present study revealed a high prevalence of satisfaction with medical consultations and a significant positive association between satisfaction and the location of consultation (health plan-affiliated or private services).

Atenção à saúde auditiva: percepção dos usuários de um serviço público

“…Under the Hearing Assessment domain, the higher the users' economic classification, the higher user satisfaction. This was also found by a study that revealed that users with higher family income were more satisfied with the medical consultation and its scheduling process (28) .…”

“…In this study, it was observed that an increase in self-reported hearing impairment is correlated with higher satisfaction as to communication and information received by the service's professionals. This may show that users with a higher degree of impairment receive differentiated attention on the part of professionals, allowing for better communication and user-professional dialog and, consequently, greater adequacy of communication to the patient's sociocultural particularities (23,(26)(27)(28)(29) . Therefore, providing appropriate attention may have positive effects in the user satisfaction assessment, as it is an important measure in health care.…”

“…The literature presents a wide variety of approaches to analysis of access, such as reducing barriers, difficulty to schedule appointments, waiting time for appointments, which influence user satisfaction with the service (28)(29)(30) . Thus, establishing a clear communication of professionals by means of building a dialogical and horizontal relationship allows for greater participation of the user in their treatment and influence their assessment of the service (28)(29)(30) . In this vein, communication is highlighted as a key element to create bonds and, consequently, for the development of a care process that makes sense to the user and considers their life context.…”

Procura por serviços ou profissionais de saúde entre adolescentes brasileiros, segundo a Pesquisa Nacional de Saúde do Escolar de 2015

“…Considering such characteristics as income proxy, the effects are similar to those presented by studies among adults 24 . Research indicates that individuals belonging to lower income groups seek less health services regardless of age [25][26][27][28] . Data from the National Household Sample Survey (PNAD) indicate an increase in the use of health services and point to a reduction in the inequalities of access to primary health care [29][30] , but such inequalities persist, mainly in relation to income.…”

Assessing women's satisfaction with family planning services in Mozambique

“…21 Waiting time has been reported as a very important contributing factor to client satisfaction regarding healthcare services. [22][23][24] It has been suggested in other studies that waiting time not only has a negative impact on users but also on healthcare providers. 25 In this study most of women spent an hour on average travelling to FP services.…”