Trabalho e saúde no cotidiano de enfermagem em um serviço público de pronto-socorro

Pai, Daiane Dal; Lautert, Liana

doi:10.1590/s0080-62342006000100020

Cited by 1 publication

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“…Therefore the emergency room receives a high demand of patients, which interferes in the care given to the clientele that needs real emergency care, and hinders those sent from the primary care centers, making the client go through refusals, long waiting lines, sluggishness, and delay in being seen. 3 , 4 …”

Section: Introductionmentioning

confidence: 99%

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Quality of emergency rooms and urgent care services: user satisfaction

Lima

Santos

Andrade

et al. 2015

Einstein (São Paulo)

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Objective To evaluate the quality of emergency rooms and urgent care services according to the satisfaction of their users.Methods A cross-sectional descriptive study with a quantitative approach. The sample comprised 136 users and was drawn at random. Data collection took place between October and November 2012 using a structured questionnaire.Results Participants were mostly male (64.7%) aged less than 30 years (55.8%), and the predominant level of education was high school (54.4%). Among the items evaluated, those that were statistically associated with levels of satisfaction with care were waiting time, confidence in the service, model of care, and the reason for seeking care related to acute complaints, cleanliness, and comfortable environment.Conclusion Accessibility, hospitality, and infrastructure were considered more relevant factors for patient satisfaction than the cure itself.

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Section: Introductionmentioning

confidence: 99%

“…Desse modo, o pronto-socorro recebe uma alta demanda, que interfere nos cuidados prestados à clientela que necessita do autêntico cuidado emergencial, o que prejudica também os procedentes da APS, obrigando o cliente passar por recusas, longas filas de espera, morosidades e demora de atendimentos. ( 3 , 4 )…”

Section: Introductionunclassified

Quality of emergency rooms and urgent care services: user satisfaction

Lima

Santos

Andrade

et al. 2015

Einstein (São Paulo)

View full text Add to dashboard Cite

show abstract

Trabalho e saúde no cotidiano de enfermagem em um serviço público de pronto-socorro

Cited by 1 publication

References 1 publication

Quality of emergency rooms and urgent care services: user satisfaction

Quality of emergency rooms and urgent care services: user satisfaction

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