Opinião de docentes de enfermagem sobre a efetividade da comunicação não verbal durante a aula

Abstract

Objective: To determine the opinion of nursing faculty and a researcher on the effectiveness of non-verbal communication in the classroom. Methods: This descriptive study included 11 nursing professors filmed for 220 minutes. Fourteen aspects of non-verbal communication were evaluated. Opinions about the effectiveness of non-verbal communication are expressed as simple frequencies. Results: Professors identified 71.43% of postures (as coherent, good, effective, and adequate), 62.5% of facial expressions (efficient, positive, and reinforcing/following the speech), 83.33% of voice rhythms (effective, good, and adequate speed), 61.11% of physical energy levels (good rhythm, active, attentive, effective, adequate, and alert), and 78.95% of body postures (kept moving, standing, remaining on feet, using hand movements to illustrate points, attention focused on students, position close to students' desks). A less frequent inefficient non-verbal communication was seen among. Conclusion: Nursing professors' opinions on non-verbal communication in the classroom were general and non-specific, indicating inadequate application of non-verbal communication. Professors identified inefficient non-verbal communication behavior less often than did one of the current researchers. ResumoObjetivo: Conhecer a opinião de docentes de enfermagem e da pesquisadora sobre a efetividade da comunicação não verbal durante as aulas. Métodos: Estudo descritivo no qual foram incluídos 11 docentes de enfermagem em 220 minutos de filmagem. Foram avaliados 14 aspectos da comunicação não verbal. A opinião sobre a efetividade da comunicação não verbal foi apresentada em frequência simples. Resultados: Os docentes identificaram: 71,43% da postura (coerente, boa, efetiva e adequada); 62,5% das expressões faciais (eficientes, positivas e reforçando/acompanhando a fala); 83,33% do ritmo da voz (efetivo, bom e com velocidade adequada); 61,11% do nível de energia − física (ritmo bom, ativo, atento, efetivo, adequado e alerta); 78,95% da postura corporal (manter-se em movimento, estar ereto, de pé, usar gestos ilustradores, voltar-se para os alunos, estar próximo dos alunos das carteiras da frente). Além disso, houve uma menor frequência de comunicação não verbal ineficaz entre os docentes. Conclusão: A opinião dos docentes de enfermagem sobre a comunicação não verbal durante as aulas é geral e inespecífica, indicando inadequação na aplicação desta comunicação. Os docentes identificaram comportamentos comunicativos não verbais ineficazes em menor freqüência do que a pesquisadora.

Comunicação não verbal com profissionais da voz: o que se pesquisa na fonoaudiologia

“…Several authors from different fields of knowledge have been studying non-verbal communication for over ten years, Education 13,18 , Health 19,20 , Psychology 21 and SLP 22,23 for instance, researching about the body language, feelings expression, and non-verbal in autistic subjects.…”

Pleasure, Suffering and Interpersonal Communication in the Work of Nurses in the Hospital Setting

“…7 Non-verbal communication comprises all information that can be obtained through gestures, postures, facial and body expressions, silence, mannerisms, volume and rhythm of the voice, level of physical energy, body orientations, presence and characteristics of touch, interpersonal distance, nods, distribution of objects in the environment and paraverbal language. 8 Communication is one of the competences provided for the training of nurses, being considered a fundamental instrument for care, especially in the interaction among health professionals, favoring the construction of inter-relationships among the team members and greater motivation for work. 5 A study conducted with nurses who worked in the Oncology Service in Portugal, showed that one of the main factors for job satisfaction was the good relationship among the team members.…”