2020
DOI: 10.1590/1980-265x-tce-2019-0039
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Pleasure, Suffering and Interpersonal Communication in the Work of Nurses in the Hospital Setting

Abstract: Objective: to correlate pleasure and suffering at work with nurses' interpersonal communication in the hospital environment. Method: a cross-sectional, exploratory, descriptive and correlational study, with a quantitative approach, conducted from October to November 2017, with 152 nurses working at a University Hospital in Northeast Brazil. The data were collected through interviews, using an instrument with sociodemographic and work-related variables, the Pleasure and Suffering Indicators at Work Scale and … Show more

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Cited by 5 publications
(7 citation statements)
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“…Contrary to the presented results, similar studies classified the lack of recognition satisfactorily 26,27 and critical professional burnout 27,28,29 . In the oncopediatric inpatient unit, suffering was experienced when providing palliative care, performing invasive procedures and work organization, as well as dealing with the death of patients 30 .…”
Section: /15contrasting
confidence: 99%
See 1 more Smart Citation
“…Contrary to the presented results, similar studies classified the lack of recognition satisfactorily 26,27 and critical professional burnout 27,28,29 . In the oncopediatric inpatient unit, suffering was experienced when providing palliative care, performing invasive procedures and work organization, as well as dealing with the death of patients 30 .…”
Section: /15contrasting
confidence: 99%
“…Although the focus of the investigation is stress and suffering, satisfaction was considered to be multifactorial in the work of intensive care nurses, relating to autonomy, decent wages, results achieved in groups and excessive workload 32 . Furthermore, when experienced in the workplace work, 11/15 pleasure improves interpersonal communication 33 . In sectors such as the pediatric intensive care unit, pleasure was experienced in the success of the child's recovery 34 , despite the oncological palliative care in the feeling of motivation and recognition of the work performed 35 .…”
Section: /15mentioning
confidence: 99%
“…Experiences like these can arise when confronted by unusual and unplanned scenarios such as a pandemic. At this point, the acute stress triggered by being at the front of an unknown disease with high demand, frequent situations of urgency and human suffering, can have a negative impact on interpersonal communicating 23 and on the decision-making process 12 .…”
Section: Discussionmentioning
confidence: 99%
“…On the other hand, mismatches between the management and organization practices negatively affect the workers' psychological, social and physical aspects 44 . In this sense, as a way of providing a healthy psychosocial environment and minimizing MD experiences, it is recommended to implement proper distribution and reduction of workload, provision of communication and leadership training for managers, zero tolerance for harassment and discrimination in the workplace, as well as a management style that promotes consultation, negotiations, reciprocal communication, constructive feedback and respectful performance management 41,45 .…”
Section: /14mentioning
confidence: 99%