Impact of work aspects on communication, emotional intelligence and empathy in nursing

Abstract

Objective:to assess the impact of the type of contract and seniority of nursing staff on their attitudes towards communication, emotional intelligence and empathy. Methods:the instruments measuring attitudes towards communication, empathy and emotional intelligence. The study sample was composed of 450 nurses from 7 hospitals. To explore the effect of the variables studied, one-factor ANOVA test, Pearson correlations and hierarchical multiple linear regression models were performed according to the type of contract. Results:there are statistically significant differences between the variables studied according to the type of contract. More specifically, the nursing staff with permanent contract showed higher scores in the cognitive dimension of the scale attitudes towards communication. Likewise, the highest correlations were found among the dimensions of attitudes towards communication in all the groups. At the same time, seniority was positively related to emotional intelligence in the interim and negatively related to empathy in the permanent contract. Finally, regarding the regression models, it was observed that the perspective taken is the main predictor of each dimension of attitudes towards communication in all the groups, regardless of the type of contract. Conclusion:positive working conditions (job security, permanent contract and seniority) have been found to influence the communication skills in the patient-nurse relationship.

Challenges faced by pediatric nursing workers in the face of the COVID-19 pandemic

“…In this sense, the work context of these professionals is marked by a scarcity of PPEs, lack of training, and reduced human resources, which increases the fear of becoming contaminated in a pediatric unit when in contact with team members, children and families, and of becoming vectors, contaminating their families at home. It is known that labor conditions involving aspects such as safety, influence one’s emotional response and communication ability in the patient-nurse relationship ( 27 ) .…”

Fadiga por compaixão em enfermeiros de urgência e emergência hospitalar de adultos

“…Health, safety, and well-being of health professionals are the focus of worldwide attention, due emotional demands of their task and the importance they have on the productivity, competitiveness and sustainability of organizations 1 - 3 .…”

Simulação realística como ferramenta de ensino na comunicação de situação crítica em cuidados paliativos

“…Such facts can be directly related to the lack of ability to deal with such situations. 5 In the same way that the patient and family have difficulties in apprehending and accepting the path of the disease, of the care and its end, for the nurse, the doctor, the social worker, among other health professionals, the feeling of helplessness, fragility in the face of suffering, hinders communication and the professional/ patient/family relationship. The main difficulties presented in the referred study by the students -which they point out as a stressful and difficult time to be experienced -agree with other studies already developed with health professionals in communication in palliative care, where they point out challenges in dealing with the suffering of others and with their own suffering, difficulties in understanding the feelings expressed by the patient and their…”

“…In this perspective, effective communication requires empathy and emotional intelligence, and this relationship can be directly affected by factors such as working conditions (permanent/temporary), lack of professional experience, personal or sociodemographic characteristics. 5 The communication of critical situations in palliative care is an essential skill in the daily practice of nursing. The conditions of fragility and death and dying permeate the process of human living in different circumstances and stages of experience.…”