Background: Quality health services are health services that can satisfy every service user by the average satisfaction level of the population and its implementation by the established code of ethics and service standards. Objective: To determine the description of the quality of health services on patient satisfaction in the inpatient installation of the Makassar General Hospital of the Hajj Region in 2019.Method: The method used is descriptive. The population in this study were patients using inpatient class III RSUD Haji Makassar in 2019 and based on data obtained in May 2019 as many as 848 patients.Result:The satisfaction service variable shows that of the 89 samples studied, 80 respondents were satisfied (89.9%) and 9 respondents (10.1%) were dissatisfied. The reliability variable (57.3%) is categorized as good and (42.7%) is not good. The responsiveness variable (66.3%) is categorized as good and (33.7%) is not good. The guarantee variable (75.3%) is categorized as good and (24.7%) is not good. The direct evidence variable (53.9%) is categorized as good and (46.1%) is not good. The empathy variable (82.0%) is categorized as good and (18.0%) is not good.Conclusion: It is hoped that the health workers at the General Hospital of the Haji Makassar Region will improve performance in prime health service activities to the community, and always prioritize the interests of patients in installations, especially patients in inpatient installations.
Background: Capitation is a payment method for health services in the context of providing and improving quality and measurable health services including health services, primary health care operational costs and procurement of health infrastructureObjective: This study aims to determine the effect of communication on the implementation of the JKN Capitation Fund Utilization Policy at the Barana Health Center, Jeneponto RegencyMethod: This research method was descriptive with a qualitative approach. Data were obtained by means of In-depth Interview, documentation, and Observation to all informants selected by Purposive Sampling.Result: The results of the study showed that communication in disseminating information regarding policies for the use of JKN capitation funds at the Barana Health Center has been going well, clearly and consistently. The obstacles that are sometimes encountered in the implementation of these policies when replacing JKN managers.Conclusion: Communication Mechanism for the use of JKN capitation funds at the Barana Health Center, Jeneponto Regency has been running according to the procedure but has not run optimally. Therefore, the Jeneponto District Health Office is expected to continue to monitor the management of policies on the use of JKN capitation funds.
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