No abstract

The aim of this study is to analyze the effect of e-service quality, consumer trust and social media marketing on intention to use online transportation services. The method used in this research is quantitative methods, data collection is executed by distributing questionnaires to consumers of Online Transportation Services. The population of this study is the Jabodetabek Online Transportation Services consumers whose numbers have not been identified with certainty. The questionnaire was distributed electronically using a simple random sampling technique. The results of the questionnaire returned were 180 respondents. Based on the results of data analysis, it is concluded that E-Service Quality has a significant effect on Intention to Use Online Transportation Services. Consumer Trust has no effect on Intention to Use Online Transportation Services. Social Media Marketing has a significant effect on Intention to Use Online Transportation Services.

This research aims to find out and analyze the effect of brand image and word of mouth, either simultaneously or partially on the decision of purchasing Yamaha motorcycle in Bungku Tengah of Morowali Regency. This was a descriptive research with population of consumers of yamaha motorcycle in Bungku Tengah of Morowali Regency. Sample used was random sampling, in which 91 people selected as the sample. Data collection was questionnaire and it was analyzed using multiple linear regression analysis.The research result reveals that significant probability value of brand image variable (0.002) < (0.05) so the brand image variable has a significant effect on the decision of purchasing, significant probability value of word of mouth (0.087) > (0.05) so the word of mouth variable has no effect on the decision of purchasing. It means the brand image variable partially has a significant effect on decision of purchasing; however, word of mouth variable partially has no effect on kdecision of purchasing. Penelitian ini bertujuan untuk mengetahui analisi pengaruh citra merek dan word of mouth, baik secara simultan maupun parsial terhadap keputusan pembelian sepeda Motor Yamaha di Bungku Tengah Kabupaten Morowali Kecamatan. Jenis penelitian ini adalah deskriptif, Populasi penelitian ini adalah konsumen pengguna Motor Yamaha di Bungku Tengah Kabupaten Morowali. Teknik pengambilan sampel yang digunakan adalah Random Sampling, dan dengan tehnik tersebut 91 orang sebagai sampel. Teknik pengumpulan data yang di gunakan adalah angket, dan Teknik analisis data yang di gunakan adalah analisis regresi linier berganda. Hasil penelitian menunjukkan bahwa, angka probabilitas signifikan variabel Citra Merek (0,002) < (0,05) sehingga variabel Citra Merek memiliki pengaruh yang signifikan terhadap keputusan pembelian, angka probabilitas signifikan variabel Word of Mouth (0,087) > (0,05) sehingga variabel Word of Mouth tidak mempunyai pengaruh yang signifikan terhadap keputusan pembelian. Artinya variabel Citra Merek secara parsial berpengaruh signifikan terhadap keputusan pembelian, namun variabel Word of Mouth secara parsial berpengaruh tidak signifikan terhadap keputusan pembelian.

This study aims to identify and analyze: (1) direct influence of promotion via social media on eWOM at RM Radja Penyet Mas Fais in Palu, (2) direct influence of promotion via social media on repurchase intention at RM Radja Penyet Mas Fais in Palu, (3) direct influence of eWOM to repurchase intention on RM Radja Penyet Mas Fais in Palu. Type of research is quantitative. The population consists of people who have been exposed information about RM Radja Penyet Mas Fais  in social media, and had visited RM Radja Penyet Mas Fais or become followers @radjapenyetmasfais instagram. Sampling technique is purposive sampling, with total sample of 100 respondents. Data collecting method using online and offline questionnaires that have been tested for their validity and reliability. The analytical method using path analysis. The results show that: (1) there is direct influence of promotion via social media on eWOM at RM Radja Penyet Mas Fais in Palu, (2) there is direct influence of promotion via social media on repurchase intention at RM Radja Penyet Mas Fais in Palu, (3) there is no direct influence of eWOM on repurchase intention at RM Radja Penyet Mas Fais in Palu. Penelitian ini bertujuan untuk mengetahui dan menganalisa: (1) Pengaruh langsung promosi melalui media sosial terhadap eWOM di RM Radja Penyet Mas Fais di Kota Palu, (2) Pengaruh langsung promosi melalui media sosial terhadap repurchase intention RM Radja Penyet Mas Fais di Kota Palu, (3) Pengaruh langsung eWOM terhadap repurchase intention di RM Radja Penyet Mas Fais di Kota Palu. Jenis penelitian yang digunakan adalah kuantitatif. Populasi penelitian ini adalah seluruh masyarakat umum yang pernah terpapar informasi mengenai RM Radja Penyet Mas Fais di media sosial, dan sudah pernah bersantap di RM Radja Penyet Mas Fais atau yang menjadi followers akun instagram @radjapenyetmasfais. Teknik penarikan sampel dalam penelitian ini menggunakan purposive sampling, dengan jumlah sampel sebanyak 100 responden. Pengambilan data menggunakan kuesioner online dan offline yang telah diuji validitas dan reliabilitasnya. Metode analisis menggunakan path analysis. Hasil penelitian menunjukkan bahwa (1) Terdapat pengaruh langsung promosi melalui media sosial terhadap eWOM pada RM Radja Penyet Mas Fais di Kota Palu, (2) Terdapat pengaruh langsung promosi melalui media sosial terhadap repurchase intention pada RM Radja Penyet Mas Fais di Kota Palu, (3) Tidak Terdapat pengaruh langsung eWOM terhadap repurchase intention pada RM Radja Penyet Mas Fais di Kota Palu.

The purpose of this study was to determine the effect of value barriers, risk barriers, image barriers, cost barriers and usage barriers on the use of mobile banking in millennial generation customers. This research used a quantitative approach and the sampling technique used is purposive sampling which conducts research on a group of subjects with certain characteristics or is considered closely related to previously known population characteristics. This research was conducted by distributing 140 online questionnaires to mobile banking users and there were 110 questionnaires that were reversed and processed. Sampling methods use snowball sampling. The results indicate that there was a positive but not significant effect between risk barriers and mobile banking adoption intentions. However, there was a negative influence between image barriers and mobile banking adoption intentions. Moreover, there was a positive influence between perceived cost barriers and mobile banking adoption intentions, there was a positive influence between the barriers to use and mobile banking adoption the intention to adopt. Finally, there was a significant influence between value barriers and mobile banking adoption intentions.