Purpose In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley. Design/methodology/approach The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia. Findings The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints. Practical implications The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging. Originality/value This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.

Purpose Millennials are considered the best group to intervene in terms of homeownership education as they are of working age and can earn monthly income. However, there is a concern about the affordability of millennials to purchase a house that will influence their decision in terms of purchasing a house. Further understanding of the home-buying process allows millennials to avoid dishonest and irresponsible sellers, as purchasing a house involves a large sum of money. The purpose of this study is to suggest a suitable delivery mechanism to increase awareness of the home-buying process among millennials in Kuala Lumpur. Design/methodology/approach This study adopts a quantitative method to analyse sets of questionnaire survey that were distributed at purposive random sampling in Kuala Lumpur. This study approached respondents with pre-set criteria, which include the respondents to be between 18 and 38 years old, interested to purchase a house and to have at least an initiatory understanding of the home-buying process. Findings The findings suggested that there is considerably low awareness of the home-buying process among millennials. However, it is important to note that among the home-buying process, millennials are most aware in the preliminary phase, which is information gathering. Based on these findings, the best delivery mechanism to increase awareness is through online games and training courses, followed by home counselling at a local housing agency. Practical implications This study contributes to government agencies and policymakers to interact with society, as education is one of the best methods. It will further enhance their efforts to ensure that the society is well equipped with useful knowledge to avoid the rueful decision of purchasing their first house. Originality/value This paper highlights homeownership education by tackling the issue of extensive knowledge of the home-buying process. This is crucial to the foundation of homeownership education, as it reflects the efforts of government agencies and policymakers to ensure homebuyers’ rights are protected in the housing market. This paper will benefit not only policymakers and decision-makers but also first time homebuyers.

No abstract

No abstract

Young households are facing various challenges especially as a new entrant in the employment sector. More specifically, there have been worries that young households may not be able to afford a house due to the increasing house prices and cost of living. The aim of this paper is to ascertain the housing affordability problems among young households in Greater Kuala Lumpur. The aim is supported with two objectives which are to identify the housing affordability problems among young households and to discuss the relationship between the identified problems. This paper adopts the case study method and Greater Kuala Lumpur is chosen as the location of the case study. This paper concludes that the main problem faced by young households is limited supply of affordable housing in the market. Even more, the perceived affordable housing in the market is open to all income groups which suggest that young households has to compete with other income groups in the market for homeownership.

PurposeDrawing from available literature and several case studies, this research aims to determine the criteria to be considered in shaping a framework regulating Airbnb. This paper will identify the regulatory frameworks of Airbnb from an international perspective and investigate the public perception on the criteria to be considered in shaping the framework regulating Airbnb. The criteria needed to be considered to regulate Airbnb are suggested accordingly.Design/methodology/approachA quantitative approach based on central tendency statistics was adopted in this research. Questionnaires were administered to the public to investigate the public's opinion on the criteria to be considered to regulate Airbnb. Finally, the criteria to be considered to regulate Airbnb will be determined. By using the mean analysis, this paper will tease out the ranking of the criteria that should be prioritized in shaping the Airbnb regulatory framework.FindingsThe results indicated that the criteria of “permits and safety” and “housing rules enforcement” outweigh the other “taxes” and “rule enforcement” criteria and shall be prioritized by the local authorities during the formation of Airbnb regulations in Malaysia.Originality/valueThis paper provides valuable pointers for policymakers before the expansion of Airbnb and before it becomes more difficult to regulate.

Owning a house had been the standard for adults until property prices increased, particularly in urban regions. The price increase led to homeownership becoming a pipe dream for most people. Young households (YH) that intend to purchase a house are subject to social and economic challenges, including a housing policy gap such as devoting attention solely to low-income earners and overlooking the middle-income demographic. The study objectives were to examine housing affordability issues among YH in Greater Kuala Lumpur (GKL) and to review the housing continuum model (HCM) globally. The study data were collected through questionnaire surveys of 323 randomly sampled respondents aged 20–39 years living in GKL. Resultantly, rising housing prices, lower household income, and limited housing choices contributed to YH affordability issues. Furthermore, homeless shelters, social or public housing, affordable housing, rental housing, and private housing were critical HCM components. Based on the findings, the researchers proposed a preliminary HCM framework that can be used to inform YH of available options in the housing market. Moreover, the framework can be used to aid the mitigation of housing affordability problems faced by GKL YH by addressing these issues holistically via framing the components of available houses.

The Malaysian Government’s vision is to provide Malaysians of all income levels accessibility to adequate, affordable, and quality housing, particularly those from the low-income group (B40). For several decades, the Malaysian Government has played an important role in the provision of low-cost public housing by building houses either for sale or rent. In Kuala Lumpur, the administration of low-cost public housing is managed by Dewan Bandaraya Kuala Lumpur (DBKL). Recently, there has been a pressing need for more public rental houses in Kuala Lumpur, evident from the vast number of B40 applicants awaiting settlement. However, the number of vacant units for housing is very limited. The paper discusses the role of DBKL in shaping the public housing pathways by reviewing the current DBKL’s PPR Operational Policies. The paper is constructed based on policy review, as well as data from interviews with DBKL officials. The DBKL’s operational policies from the point of view of tenant “Enter” until “Exit” was mapped with the housing pathways. The study found a variety of operational policies that DBKL has implemented to ensure tenants’ successful transition in and out and are strongly influenced by the need to manage the waiting list and political pressure. The paper, which looks from the perspective of DBKL as a landlord, concludes with a preliminary recommendation on some ways DBKL can improve their tenancy management.