Purpose In Malaysia, a vertical residential building (VRB) is still facing challenges associated with property management. The lack of experience in property management resulted in the management, acting unprofessionally that cause a lot of problems to the homeowners and their properties. The findings demonstrated that maintenance of the facilities and common areas in a VRB is essential to ensure its optimal performance over its life cycle. This has to be carried out efficiently and professionally by the qualified property manager. Unfortunately, not every property manager can perform all the tasks efficiently and professionally. Thus, this leads to an increasing number of complaints by unsatisfied homeowners’ particularly on the maintenance and management of the buildings and facilities. To satisfy the homeowners, the issue of transparency is one of the area concerns that need to be emphasised in the property management system practiced in Malaysia. This case study area of Klang Valley poses as one of the urban areas that has the highest number of vertical buildings, especially the medium cost of VRB. The purpose of this study is to explore the satisfaction level of homeowners towards the management system, maintenance services and facilities provided by the management of the medium cost VRB in the Klang Valley. Design/methodology/approach The study adopted a quantitative approach. The survey method was used as an appropriate method for inquiry of the data. Face to face survey was conducted with respondents at a medium-cost residential building in Klang Valley, Malaysia. Findings The findings demonstrated that homeowners living in medium-cost VRB in Klang Valley are satisfied and faced issues with the management system, maintenance service and services provided by the management of the medium-cost VRB. The only issue confronted by the homeowners with the medium-cost VRB is the commitment of the management towards their involvement in organising the activities, problem-solving and taking action on residents’ reports or complaints. Practical implications The findings suggest that appointing qualified property managers who understand property management has increased the performance of the management team. Most importantly, qualified property managers are equipped with knowledge in managing people, especially to create awareness on a sense of responsibility and belonging. Originality/value This study has bridged the research gap on property management of the medium-cost of VRB in Malaysia. This will add value to the management of the medium cost of VRB.

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Enclosed residential areas are proliferating in Malaysian cities, in common with many other parts of the world. The production of gated communities and guarded neighborhoods in Malaysia reveals the active role of the state in creating conditions that support enclosure and securitization of space. This article examines the role of governance in producing residential enclaves that reinforce segregation and fragment urban landscapes. Based on a study of gated communities in Malaysia, we argue that governments, corporations and citizen groups collaborate within a complex governance system that (re)produces enclosure. Neoliberal market principles fuse with ethnic politics, cultural predilections and economic imperatives to generate a socially and spatially fragmented urban landscape where security concerns dominate and where citizens culturally, physically and symbolically segregate themselves from others. Environment,

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Happiness index is determined by the key factors of economic variables (income and employment), social factors (education and family life), and health (mental and physical). The satisfaction level affects the happiness index, which is crucial for sustaining the quality of life in any given environment. The surrounding environment includes the management of the facilities offered by the retirement home. Since facility management is a significant indicator of the satisfaction level among retirees, this study aims to focus on the satisfaction level of senior citizens regarding the characteristics of retirement village housing. A questionnaire-based Likertscale approach was designed to capture the demographic profile, satisfaction regarding the internal and external facilities of the retirement home, as well as the other services provided. A total of 116 questionnaires using a face-to-face survey were analyzed using factor analysis. The KMO test was more than 0.5, and Bartlett's test was p < 0.5, indicating that the factor analysis is considered appropriate for further analysis using the factoring technique. The results indicate that the bedroom and washroom of the retirement home need improvement in terms of space area, while the characteristics of the internal and external space of the house should focus on cleanliness and illumination. The management of the internal facilities needs to be enhanced, while the transport services offered require adjustments to increase access to other places. The design, layout, and finishes of the retirement home highly affect the emotional state of the senior citizen, especially in terms of their feelings towards their previous home as well as their families and friends. The lack of privacy, loss of independence, and insecurity are other factors that reduced their satisfaction with the services and facilities offered at the retirement home. This study also contributes valuable references to policymakers, developers and retirement homes providers in developing retirement homes that cater to the unique requirements of the elderly people in Malaysia and to ensure that their happiness and well-being are given priorities.

Housing has always been one of the major issues that affect peoples’ quality of life, especially in the urban area. The increased number of population in urban area led to an increase in housing demand in the market. Neighbourhood satisfaction is an important factor of housing demand in urban areas. The objective of this study is to assess the relationship between housing attributes and neighbourhood satisfaction in the Klang Valley, Malaysia. Primary data collection through survey on 500 respondents was undertaken and analysed using SPSS and Structural Equation Modelling. The findings revealed that there is positive and significant relationship between housing attributes and neighbourhood satisfaction. The implication of this study found that housing attributes are noteworthy determinants in assessing the significance of neighbourhood satisfaction. The result of this study would assist policy making in proposing actual improvement in sustainable development in neighbourhood area and enhance on the improvement on the housing attributes that focus on providing more affordable housing and housing choice in the Klang Valley.

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