Abstract-The Business Process (BP) identification is one of the fundamental and preliminary activities in the Business Process Management (BPM) in order to carry out the design of a Business Process Architecture (BPA). The Riva is a recent BPA modelling approach, which stems from the behavioral business entities. However, a Riva-based BPA lacks the explicit representation of the business Quality Requirements (QRs), which represent the desired quality attributes that constrain the identified BP operations such as security. The Non-Functional Requirements (NFR) Framework is soft Goal-Oriented (GO) approach that systematically elicits NFRs for the development of software systems. The i* framework is another GO approach that tends to understand a business organization. In this paper, a novel approach is proposed in order to integrate the QRs into a Riva BPA using the synthesis of the i* and the NFR frameworks. The work is evaluated using a pilot case study from a health care domain in Jordan. The proposed approach recovered the absence of the QRs in a Riva BPA and enriched its representation. In addition, it optimized the role of the BP identification by addressing both the operational and non-operational aspects. Finally, the generated knowledge from this synthesis is anticipated to assist and benefit the requirement engineers in eliciting the quality of the BP-driven software services.Index Terms-The i* framework, the NFR framework, riva, business process architecture, business process management, quality requirements, quality of service.
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