This research examined the influence of credibility on customer satisfaction and loyalty and to know whether the satisfaction mediated the credibility effects on customer loyalty of Islamic Banks in Indonesia or not. This study used primary data taken by distributing questionnaires to 280 respondents using a purposive sampling technique. The method of data analysis was Structural Equation Modelling (SEM) using Amos. The results indicated that the credibility of Indonesian Islamic banks significantly influenced customer satisfaction, Customer satisfaction significantly influenced customer loyalty, and Customer satisfaction could mediate the effect of credibility on customer loyalty. Then, credibility did not directly affect customer loyalty at Islamic banks but indirectly influenced customer loyalty. This research can be meaningful for universities to develop curricula, lecturers to develop teaching materials, students as references, Islamic banks to improve policies to increase customer loyalty, and central banks to develop regulations related to customers. Besides, in this research, the models of Islamic bank credibility, customer satisfaction, and loyalty were presented comprehensively and completely.
Salah satu parameter yang digunakan pelaku bisnis untuk mengukur kinerjanya adalah melalui kualitas layanan. Dalam tulisan ini, dijelaskan konsep pengaruh kualitas pelayanan terhadap kepuasan pelanggan pada PT. PLN (Persero) yang menyediakan energi listrik kepada konsumen. Selain itu juga melihat faktor kualitas pelayanan yang turut berperan dalam menjelaskan kepuasan pelanggan pada perusahaan. Hasilnya menunjukkan bahwa tingkat kualitas pelayanan yang telah diberikan kepada pelanggan sangat mempengaruhi kepuasan pelanggan. Juga menunjukkan perlunya sosialisasi kepada karyawan perusahaan bahwa pelanggan perlu mendapat perhatian penuh sebagai klien atau pelanggan yang membeli produk dan jasa perusahaan.
Tujuan pengabdian ini adalah untuk memberikan pemahaman tekhnologi penggunaan berbagai macam aplikasi media belajar dan memberikan inspirasi kepada para pengajar untuk memberikan model pembelajaran yang kreatif agar siswa dapat semangat dan tetap mendapatkan pendidikan yang berkualitas sehingga menjadi generasi tangguh dan hebat di masa mendatang. Kegiatan pengabdian ini dilakukan berbentuk interaksi langsung antara pemateri dengan para pengajar (guru) dengan memberikan secara langsung contoh pelaksaan pekerjaan dengan menginput materi pembelajaran dan absensi melalui aplikasi dibawah lisensi Google dan mencari materi belajar yang menarik sehingga menjadikan materi belajar online terlihat bagus dan menjadi perhatian bagi siswa.
This study aims to look at market anomalies such as the January effect, Rogalski effect and Monday effect in the banking sub-sector companies in Indonesia. This study uses a quantitative method with an analysis of the Average Difference Test. negative. The Rogalski Effect shows no significant difference when Return is positive or negative. The Monday Effect shows that there is a significant difference in the Monday Effect when the Return is positive or negative.
The continuous increase in population growth has an impact on the electrical energy supply. Based on this increase, electric power producers serve customers using proper forecasts. Therefore, it is a necessity to select the right calculation method with easy implementation. In this study, the population forecasts and economic growth calculations using the GT (Growth Trend) regression method development on Simple E were obtained for the year 2028. Furthermore, electricity consumption estimation was carried out using the DL (Double Log) regression method with growth trend, R, AR, DW, and t values of 6.63%, 0.993, 0.992, 1.21, and 2.18, respectively. The results show that estimated energy consumption was 6.63% annually, with the achievable amount for 2028 being 19,839.83 GWh. Doi: 10.28991/HIJ-SP2022-03-06 Full Text: PDF
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