This study considers the configuration of the identity of nurses working in a Mobile Emergency Care Service, based on the model of Dubar. This is a qualitative study, in which data were collected mainly through interviews, with nurses and other team members, and analyzed according to the technique of content analysis. About the identity of the nurse, the results point to a different subject, experienced, lonely, closer to the welfare activities, in search of training and recognition, wrapped in complex labor relations. Due the limitations of research and the issues that emerged in the research process, suggestions for future research are aligned at the end of the article.
ResumoE ste artigo descreve e analisa os profi ssionais de uma central de regulação médica de um Serviço de Atendimento Móvel de Urgência (SAMU) quanto a variáveis de qualidade de vida no trabalho. Trata-se de uma pesquisa descritiva, de caráter quantitativo e qualitativo, baseada nos referenciais teóricos de Walton (1973) e Hackman e Oldham (1975). De um modo geral, os resultados apontam para um nível satisfatório de qualidade de vida no trabalho, com maior destaque aos aspectos "possibilidade de crescimento", "potencial motivacional da tarefa" e "relevância social" em poder ajudar, tanto na forma direta quanto indireta, às pessoas que demandam atendimento. Apesar dos resultados favoráveis, a fala dos sujeitos sinaliza para a necessidade de melhorias quanto aos aspectos de infra-estrutura, adequação de escalas e jornadas de trabalho com a realidade do município e volume de atendimentos, bem como a interlocução do SAMU com os serviços hospitalares e pré-hospitalares fi xos, além da conscientização da população. Percebeu-se que a retaguarda da supervisão na resolução desses problemas e uma busca constante pela melhoria da qualidade de vida no trabalho podem contribuir para a manutenção dos profi ssionais em seus postos de trabalho. Palavras-chave: Qualidade de vida no trabalho. Central de regulação médica. Serviço de Atendimento Móvel de Urgência (SAMU). Quality of Life at Work in a Medical Regulation Centre in a MobileEmergency Care Service (SAMU) Abstract T his article describes and analyzes the quality of work life of professionals at a medical regulation centre of a Mobile Emergency Care Service (SAMU). This is descriptive, quantitative and qualitative research, based on the theoretical references of Walton (1973) and Hackman and Oldham (1975). Overall, the results confi rm a satisfactory level of quality of working life, with an emphasis on aspects of "growth opportunity", "motivational potential of the task" and "social relevance" to help, either directly or indirectly people who require care. Despite the favorable results, the subject's discourse indicates the need for improvements in the aspects of infrastructure, adequacy of timetables and workdays with the reality of the city, number of visits, dialogue between the SAMU and hospital and pre-hospital fi xed services, as well as public awareness. It was noticed that there was managerial support to address these problems and a constant search for improved quality of work life can contribute to the maintenance of professionals in their jobs.
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