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Purpose -The purpose of this research is to investigate if, and in that case, how and what the egovernment field can learn from user participation concepts and theories in general IS research. We aim to contribute with further understanding of the importance of citizen participation and involvement within the e-government research body of knowledge and when developing public eservices in practice.Design/Methodology/Approach -The analysis in the article is made from a comparative, qualitative case study of two e-government projects. Three analysis themes are induced from the literature review; practice of participation, incentives for participation, and organization of participation. These themes are guiding the comparative analysis of our data with a concurrent openness to interpretations from the field.Findings -The main results in this article are that the e-government field can get inspiration and learn from methods and approaches in traditional IS projects concerning user participation, but in egovernment we also need methods to handle the challenges that arise when designing public e-services for large, heterogeneous user groups. Citizen engagement cannot be seen as a separate challenge in egovernment, but rather as an integrated part of the process of organizing, managing, and performing egovernment projects. Our analysis themes of participation generated from literature; practice, incentives and organization can be used in order to highlight, analyze, and discuss main issues regarding the challenges of citizen participation within e-government. This is an important implication based on our study that contributes both to theory on and practice of e-government.Practical implications -Lessons to learn from this study concern that many e-government projects have a public e-service as one outcome and an internal e-administration system as another outcome. A dominating internal, agency perspective in such projects might imply that citizens as the user group of the e-service are only seen as passive receivers of the outcome -not as active participants in the development. By applying the analysis themes, proposed in this article, citizens as active participants can be thoroughly discussed when initiating (or evaluating) an e-government project.Originality/value -This article addresses challenges regarding citizen participation in e-government development projects. User participation is well-researched within the IS discipline, but the egovernment setting implies new challenges, that are not explored enough.

The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These

When focusing on open government data (OGD) publishing and related barriers, there are several complexities present. Largely, current research is focused on publishing and usage of OGD; and we argue that there are a need to investigate and to systematise OGD barrier research in order to understand and outline an expanded scope of the phenomenon. We expand by clarifying barriers linked to the release decision and the data's organisational context. To investigate the OGD barriers, we conduct a systematic literature review, identifying 34 articles as a point of departure for our analysis. From these articles we create, present and discuss illustrations on historical development, barrier types, and different research focuses on OGD. When analysing the articles, we identify a focus on technical, organisational, and legal barrier types, while studies on open data usage and systems are less frequent. Our analysis also identifies some possible open data research barriers. In the article we also relate barriers to an expanded OGD process (Suitability, Release, Publish, Use, and Evaluation), identifying 46 barriers with possible linkages. The results is an expanded scope and a conceptual illustration of OGD barriers.

Digitalisation provides both challenges and opportunities for Quality Management (QM). The purpose of this study is to identify various roles QM practitioners play in digitalisation initiatives to uncover the challenges and potential of QM's digitalisation journey. This issue is addressed through an analytical framework that stresses two dimensions: the exploration and exploitation of digitalised QM processes and value creation, which is performed by the customer or in interactions facilitated by the provider. Through a multiple-case study of four large Swedish organisations, we propose six different challenges and corresponding roles for QM. Further, the study identifies challenges of digitalisation affecting both exploitative and explorative practices throughout an organisation's value creation process. This research contributes to the existing literature with empirical evidence on the challenges induced by digitalisation, an area often discussed but not as often studied empirically.