Close encounters of the digital kind: A research agenda for the digitalization of public services

Lindgren, Ida; Madsen, Christian Østergaard; Hofmann, Sara; Melin, Ulf

doi:10.1016/j.giq.2019.03.002

Cited by 275 publications

(182 citation statements)

References 38 publications

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“…Lindgren et al (2019) [127] comment on the digitalizations of public services that reduce the integration and duration of the citizen-governance interaction, but also require skills by providers and the population to use digital tools. Aligned with what was presented at Section 3.5, digital identities play another role in facilitating entrepreneurship, cutting the red tape of several processes as well as reducing costs.…”

Section: Innovation and Entrepreneurship In Smart Citiesmentioning

confidence: 99%

Challenges for Connecting Citizens and Smart Cities: ICT, E-Governance and Blockchain

2020

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The way citizens interact with cities affects overall life quality. Their participation in social decisions is of paramount importance for helping on public decisions that affect governance, regulation and education. This interaction has the potential of being boosted within the scope of smart and digital cities, especially by recent advances in blockchain technology. This work introduces insights about how smart cities’ concepts and innovative technologies can help society to face daily challenges for improving citizens’ awareness. Digital technologies are able to drive social and economic development by employing Information and Communication Technology (ICT) to promote innovation. In this context, e-governance, in conjunction with disruptive concepts such as blockchain, is showing up as a fundamental tool for a decentralized democracy. This study reviews, discusses, raises open points and presents suggestions towards an efficient, transparent and sustainable use of technology, applied to future cities.

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Section: Innovation and Entrepreneurship In Smart Citiesmentioning

confidence: 99%

Challenges for Connecting Citizens and Smart Cities: ICT, E-Governance and Blockchain

2020

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“…With the majority of countries globally having incorporated new technologies with links to the Internet and the World Wide Web, currently many governments are attempting to employ these technologies to develop the method by which they provide services to citizens. E-government is defined as the use of information and communication technologies (ICT), especially the Internet and world-wide-web, to improve the efficiency, cost and quality of the government information and services provided to its stakeholders: citizens, businesses, employees and other government agencies [1]. The acceptance and success of e-government is dependent upon citizen willingness to adopt this innovation.…”

Section: Introductionmentioning

confidence: 99%

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

ElKheshin¹,

Saleeb²

2020

IJMIT

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Electronic government (e-government) was known as an efficient method for government expertness and proficiency as a vital facilitator for citizen-oriented services. Since their initiation over a decade ago, Egovernment services are recognised as a vehicle for accessing online public services. Both governments and academic researchers understand the difficulty of low-level adoption of e-government services among citizens; a common problem between both developing and developed countries. This paper investigates determinants and factors necessary to enhance adoption of citizens for e-government services in developing countries, with particular focus on Egypt, by extending the Technology Acceptance Model (TAM) using a set of political, social, and design constructs that were developed from different sources of research literature.

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“…Lindgren, I., Madsen, C., Hofmann, S., & Melin, U. [20], Faulkner, N., Jorgensen, B., & Koufariotis, G. [21] E-government is government information or services that exist in the digitalized form or are delivered electronically.…”

Section: Digital Government and Open Data Readiness Assessment [12]mentioning

confidence: 99%

Digital Modernization of the System of Public Administration: Prerogatives and Barriers

et al. 2020

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In most advanced countries of the world, the transition of public administration to “digital tracks” is proceeding rather slowly; development is far behind officially defined and announced schedules. In this regard, the digital modernization of the public administration system becomes particularly relevant. The purpose of the article is to identify the prerogatives for digital modernization of the public administration system, based on an assessment of the development of digital government and identification of major barriers. Based on the assessment, a high level of development of the digital government in Kazakhstan has been determined, despite the special emphasis of government agencies on automation in recent years, the visible results of the conversion of public services into electronic format are still unsatisfactory. The article discusses the main barriers and prerogatives of digital modernization of the public administration system. The authors conclude that active digital modernization of the public administration system implies the expansion of methods for analyzing and evaluating the implementation of government programs and projects, including the audit of the effectiveness and efficiency of their implementation.

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Close encounters of the digital kind: A research agenda for the digitalization of public services

Cited by 275 publications

References 38 publications

Challenges for Connecting Citizens and Smart Cities: ICT, E-Governance and Blockchain

Challenges for Connecting Citizens and Smart Cities: ICT, E-Governance and Blockchain

Assessing the Adoption of E-government Using Tam Model: Case of Egypt

Digital Modernization of the System of Public Administration: Prerogatives and Barriers

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