Nongovernmental organizations (NGOs) working across borders face increased accountability demands. Although many have proposed ways of changing accountability practices, the debate is rarely informed by leaders' perspectives of how accountability is perceived and practiced across different organizational settings. In interviews with NGO leaders we find aspirations to make accountability more meaningful and integrated, in particular by listening more to stakeholders other than donors. However, these aspirations are rarely put in practice and leaders continue to highlight traditional means such as financial accounting. This gap is particularly pronounced for smaller organizations and reflects an increasingly competitive environment shaped by rating agencies and a focus on financial metrics. To move from aspirations to practice, NGOs have to be willing to share more meaningful information about their work and outcomes with stakeholders. Practicing transparency that empowers beneficiaries is central to effective organizational learning and balancing demands from different stakeholders.
Geopolitical shifts, increasing demands for accountability, and growing competition have been driving the need for change within the transnational nongovernmental organization (TNGO) sector. Additionally, TNGOs have been embracing more transformative strategies aimed at the root causes, not just the symptoms, of societal problems. As the world has changed and TNGOs’ ambitions have expanded, the roles of TNGOs have begun to shift and their work has become more complex. To remain effective, legitimate, and relevant in the future necessitates organizational changes and investments in new capabilities. However, many organizations have been slow to adapt. As a result, for many TNGOs’ the rhetoric of sustainable impact and transformative change has far outpaced the reality of their limited abilities to deliver on their promises. This book frankly explores why this gap between rhetoric and reality exists and what TNGOs can do individually and collectively to close it. In short, TNGOs need to change the fundamental conditions under which they themselves operate by bringing their own “forms and norms” into better alignment with their contemporary ambitions and strategies. This book offers accessible future-oriented analyses and lessons-learned to assist readers in formulating and implementing organizational changes to adapt TNGOs for the future. The book draws upon a variety of disciplines and perspectives, including hundreds of interviews with TNGO leaders, firsthand involvement in major organizational change processes in leading TNGOs, and numerous workshops, training institutes, consultancies, and research projects.
Chapter 4 explains why and how TNGOs have become powerful advocates in global affairs. It argues that TNGOs were at the “right place at the right time” and benefited from favorable geopolitical conditions in previous decades. The chapter examines the nature of TNGO power historically and explains how TNGOs have exerted influence throughout various stages of the policy process, including issue emergence, agenda-setting, policy formation, and policy implementation. Even as TNGOs have largely benefited from professionalized activism and elite access, their power today may be plateauing, if not waning, because of a less favorable operating environment and the increasing incongruity between their contemporary ambitions and their legacy forms and norms. Such conditions suggest that the sector is likely to struggle to live up to its rhetoric of social transformation without significant changes.
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